Application Support Engineer

JR United Kingdom; Fareham; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Applications Support Engineer, where you'll play a crucial role in maintaining and supporting public safety solutions. This dynamic position requires expertise in troubleshooting hardware and software issues within the DSX and Vision product suite. You'll engage with customers, coordinate with teams, and ensure the smooth operation of vital services. With a commitment to innovation and community support, this role offers a unique opportunity to make a real difference while enjoying a comprehensive benefits package, including generous holiday options and a robust pension scheme.

Benefits

Above-average pension scheme

25 days of paid holiday

Flexible benefits tailored to needs

Qualifications

• Experience in 1st or 2nd line support in a service desk environment.
• Strong troubleshooting skills and experience with Windows and MSSQL.

Responsibilities

• Fault diagnosis and troubleshooting of DSX & Vision solutions.
• Coordinate with teams and facilitate information exchange.

Skills

Troubleshooting

Problem-solving

Microsoft Windows 10

Windows Server 2016

MSSQL

TCP/IP networking

MS Office (Excel, Visio, Word)

ITIL best practices

Education

Experience in service desk environment

Experience in shift patterns

Job description

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Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

We are seeking an Applications Support Engineer to join our Resource Engineering team. The ideal candidate will have experience maintaining operational services for DSX/Vision suite products and will be proactive in troubleshooting and resolving issues.

This role requires expertise in fault finding within the DSX & Vision product suite at both hardware and software levels. As this is a fast-paced environment, the candidate must be adaptable to changing priorities.

Location:

Fareham (Hampshire)

Working Pattern:

2 days (07:00 – 19:00), 2 nights (19:00 – 07:00), 4 days off. 24/7/365 shift pattern.

Purpose of the Role:

To support and maintain NEC Public Safety solutions as part of a dedicated team. The role involves incident triage, resolution, and proactive system maintenance, reporting to the MCA Communications Systems Support Engineer.

Key Responsibilities & Duties:

• Fault diagnosis and troubleshooting of NEC Public Safety’s DSX & Vision solutions at hardware and software levels.
• Create, review, and update engineering documentation such as work plans and technical guides.
• Coordinate with third-party providers and internal teams to facilitate activities and information exchange.
• Occasionally work from other MCA locations.
• Engage with customers professionally on both technical and non-technical issues.
• Respond to customer queries related to NEC Public Safety managed products, configurations, and performance.
• Adhere to NEC Public Safety and MCA processes and procedures.
• Complete activities within deadlines and report any difficulties in meeting SLAs or milestones.

Qualifications:

• Experience at 1st or 2nd line support level in a service desk environment.
• Experience working in shift patterns including day and night shifts, with fixed 12-hour rotations.
• Strong troubleshooting and problem-solving skills.
• Experience with Microsoft Windows 10, Windows Server up to 2016.
• Knowledge of MSSQL applications.
• Practical experience with TCP/IP network support.
• Proficiency with MS Office applications including Excel, Visio, Word.
• Experience working with ITIL best practices.

Additional Information:

We offer an excellent benefits package, including an above-average pension scheme, 25 days of paid holiday with buy/sell options, and flexible benefits tailored to your needs.

Other Information:

• Candidates must demonstrate the right to work and travel within the UK; documentation will be required.
• All offers are subject to vetting, references, and health checks.
• A DBS check may be required depending on the role.

NEC Software Solutions is an equal opportunities employer. We welcome applications from all communities and are committed to providing reasonable adjustments during the recruitment process.

Who We Are:

Part of NEC Corporation, NEC Software Solutions develops technology that dispatches ambulances, supports families, manages transportation, locates missing persons, and tests newborn hearing. Our work supports public services worldwide, and we’re eager for you to join us and help make a difference.