IT Application Support Analyst

Driver Hire Borders; Warrington; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading FTSE100 company as an Application Support Analyst, managing user acceptance testing and contributing to software delivery. This role involves effective communication with stakeholders and developing high-quality test cases to ensure software usability and reliability, offering a hybrid working model and a competitive rewards package.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• Hands-on experience managing UAT processes.
• Ability to develop test cases.
• Experience with defect identification and reporting.

Responsibilities

• Manage User Acceptance Testing (UAT) phase of projects.
• Communicate with stakeholders and document issues.
• Coordinate and facilitate user acceptance testing.

Skills

Effective communication

Problem diagnosis

Relationship management

Education

Experience in software delivery lifecycle (SDLC)

Job description

Application Support Analyst

Are you ready to take the next step in your career with a company that truly appreciates your contributions and provides award-winning training opportunities? We have an exciting opportunity to join our IT team as an Applications Support Analyst.

Role Overview: In the role of IT Application Support Analyst, you will manage the User Acceptance Testing (UAT) phase of projects, ensuring proper review and sign-off of technology changes by business stakeholders. This ensures the quality, reliability, and usability of software systems during project deliveries, in line with business requirements and functional designs within the IT function.

The successful candidate will partake in the full SDLC (software delivery lifecycle) process, aligning business outcomes and requirements to designs, contributing to timeline estimation and planning. You will produce high-quality UAT test cases, reports on progress, and ensure UAT sign-off by the appropriate business stakeholders, including business product owners.

Key Responsibilities:

• Influence key colleagues and manage relationships effectively while building long-term strategic partnerships. Communicate clearly and regularly with individuals at all levels.
• Diagnose and replicate customer issues to identify the root cause of problems.
• Contact customers to gather additional information and resolve issues.
• Serve as a secondary triage to determine whether an issue is due to a software bug or a training requirement.
• Develop test cases for end users concerning the application.
• Report progress during UAT cycles.
• Coordinate and facilitate user acceptance testing to ensure application readiness prior to release.

UAT Responsibilities:

• User acceptance testing
• Test planning, case design, and execution
• Defect identification and reporting
• Regression testing

The role offers hybrid working, with a minimum of 3 days per week in the Warrington Support Office.

What we offer: You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including a generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.