Junior Application Support Analyst

Canopius; Manchester; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Competitive base salary

Non-contributory pension

Discretionary bonus

Health and dental insurance

Other benefits

Job summary

Canopius is seeking a compliant Application Support professional to manage day-to-day operations of business applications within the IT department. The role focuses on BAU support, assisting with project implementations and coordinating system upgrades.

It requires handling incidents, problems and service requests while ensuring adherence to SLAs. You will collaborate with Service Desk, Infrastructure and DBAs, support audits and maintain a knowledge base for issue resolutions.

Qualifications

• Experience with SQL Server/T-SQL to investigate issues and extract data.
• Self-starter with willingness to learn new skills and technologies.
• Able to adapt to changing strategies, programs and cultures.

Responsibilities

• Resolve incident, problem and service request tickets within agreed SLAs.
• Support cross-team collaboration, provide management information and escalate as needed.

Skills

SQL Server/T-SQL

Self-starter

Adaptable to change

Application error investigation

Prioritisation

Insurance knowledge

Regulatory environment

Customer-facing service

Tools

ServiceNow

Job description

This role is in the application support team in the IT department and will be responsible for the day-to-day support and operations of our business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests.

Core Responsibilities:

Work on Incident, Problem and Service request tickets resolution, within agreed SLAs

Support the team through any appropriate means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues.

Manage and coordinate system upgrades and releases with business and IT stakeholders

Ensure that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management)

Feed into Major Incident Management and Problem Management processes as required

Execute routine system jobs and processes to support the BAU operation of IT systems

Work closely with other IT functions like Service Desk, Infrastructure, DBAs, Network Security on IT application support issues

Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company

Identify and prioritize proactive maintenance action items

Skills & Experience:

Some experience of SQL Server/T-SQL to investigate process issues and perform data query and extraction

Self-starter with a willingness to learn new skills and technologies, and an eye for detail

Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions

Able to demonstrate understanding of application error investigation basics (e.g. application configuration, database connections, Windows/Windows Server environment knowledge)

Capable of managing changing priorities and workloads reflecting business needs

Knowledge or experience of insurance industry

Exposure of working in a regulatory environment

Experience providing service in a customer-facing environment

Demonstrated knowledge and experience with process improvement, including planning, implementation, measurements, and customer satisfaction.

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing.

• hybrid working
• competitive base salary
• non-contributory pension
• discretionary bonus
• insurances including health (family) and dental cover
• many other benefits to enhance financial, physical, social and psychological health

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.

Job Info

• Job Identification 411
• Job Category Information & Technology
• Job Schedule Full time
• Locations Level 5, Manchester, M2 3AB, GB