IT Application Support Analyst

TN United Kingdom; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in London is seeking a skilled Application Support Analyst to enhance enterprise applications. The role demands technical expertise and proactive problem-solving to ensure system stability and user satisfaction. Join a dynamic team that values innovation and inclusivity, offering a hybrid work environment and competitive benefits.

Benefits

Competitive salary

Pension and life assurance

Retailtrust support

Harrods Discount

Monthly half-day Fridays

Qualifications

• 2+ years experience supporting over 200+ users.
• Deep knowledge of Microsoft 365 and Azure AD.
• Experience with cloud platforms (AWS, Azure).

Responsibilities

• Provide advanced technical support for enterprise applications.
• Collaborate with development teams to resolve issues.
• Lead application upgrades and patch management.

Skills

Customer-centric mindset

Excellent communication

Proactive self-starter

Conflict resolution

Adaptability

Tools

Microsoft 365

Azure AD

Windows 10

Jamf Pro

SQL

Python

Job description

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Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years, our in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing good energy and love for our community and the many ways we express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Requirements

We are seeking a highly skilled and proactive Application Support Analyst to lead support and continuous improvement of enterprise applications across our organization. This role is critical for ensuring system stability, performance, and usability that support business operations. It is a hands-on role, acting as a technical expert and escalation point, bridging gaps between IT, users, and vendors, while driving high service standards. The role will be part of the Application Support team.

Key Responsibilities:

1. Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms.
2. Configure network protocols and troubleshoot issues within network layers.
3. Serve as escalation point for complex incidents and application issues, driving resolution end-to-end.
4. Collaborate with development teams, infrastructure, and vendors to diagnose and resolve bugs, performance issues, and outages.
5. Lead application upgrades, patch management, UAT, and post-deployment support.
6. Ensure data integrity, system reliability, and compliance with internal IT governance and policies.
7. Develop and maintain technical documentation, support procedures, and knowledge base articles.
8. Monitor application health using tools and/or custom dashboards.
9. Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365).
10. Contribute to service improvement initiatives, including root cause analysis and automation opportunities.
11. Participate in on-call rotations or after-hours incidents during peak retail periods.
12. Work within established security frameworks and governance.

Hybrid working (working from home, office, and potential travel involved).

The Skills:

1. Experience supporting over 200+ users in a similar role.
2. Strong technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud, and Intune Autopilot.
3. VOIP system knowledge.
4. Windows imaging and deployment knowledge.
5. Understanding of servers.
6. Cisco Meraki MDM and SDWAN knowledge.
7. Understanding basic Networking TCP/IP/UDP, DNS, VPNs, VLANs.
8. Experience with EPOS technology/ PEDs/PDQs/Tills and SaaS POS solutions is advantageous.
9. PCI / P2PE knowledge is advantageous but not essential.
10. Understanding of Windows servers and AWS.
11. Experience with NewStore or similar POS system.
12. 2+ years of experience supporting over 200+ users.
13. Excellent communication skills for translating complex technical issues to non-technical stakeholders.
14. Customer-centric mindset focused on service quality, SLA adherence, and user satisfaction.
15. Proven leadership in cross-functional collaboration with business units, IT teams, and vendors.
16. Strategic thinker with ability to balance immediate issues and long-term improvements.
17. Strong conflict resolution skills and professionalism in managing escalations.
18. Comfortable leading meetings, training sessions, and supporting broader IT initiatives.
19. Adaptability in fast-paced environments with shifting priorities.
20. Proactive self-starter able to identify system gaps and opportunities for optimization.

Technical Skills:

1. Deep knowledge of Microsoft 365, Exchange, Azure AD/Entra ID, FSLogix, image creation, snapshots, Azure storage, security configurations.
2. Familiarity with macOS, iOS, iPadOS.
3. Experience with Jamf Pro or Kandji.
4. Basic SQL proficiency for troubleshooting.
5. Working knowledge of Java and Oracle applications.
6. Experience with Azure Virtual Desktop and cloud identity/access management.
7. Basic Linux skills for troubleshooting and scripting.
8. Strong understanding of network protocols and troubleshooting at the network layer.
9. Familiarity with BeyondTrust or similar PAM tools is a plus.
10. Scripting or automation knowledge (PowerShell, Python).
11. Understanding of cloud platforms (AWS, Azure) and SaaS environments.
12. Experience with monitoring tools and performance tuning.
13. Experience leading application rollouts, upgrades, and post-deployment support.
14. Knowledge of ITIL principles is preferable.

Our Culture

We’re an energetic, fast-paced brand that embraces progress and innovation. Hard work is rewarded with opportunities at every level, and kindness is celebrated. Our hybrid working model offers flexibility, and our summer hours promote work-life balance. We prioritize wellbeing, fostering a friendly environment and vibrant social community.

• Competitive salary
• Pension and life assurance
• Retailtrust support
• Harrods Discount
• Monthly half-day Fridays
• And much more!

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal, distributed worldwide, with over 70 stores in the UK and over 400 globally. We also partner with renowned department stores worldwide.