IT and Systems Support Officer

JOHN VEITCH LIMITED; Halifax; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading company is seeking an enthusiastic IT and Systems Support Officer to join their dynamic team. This role focuses on supporting a Windows-based network for around 50 users, ensuring efficient IT services and contributing to continuous improvement. The ideal candidate will have solid technical knowledge, particularly in networks and business software, and a strong desire to learn and adapt.

Benefits

20 days annual leave plus all public/bank holidays

Contributory workplace pension scheme

Free parking at our site

Employee assistance program

Range of training/development opportunities

Long service awards

Qualifications

• Minimum 2 years’ experience in a similar IT support role.
• Excellent organisational, analytical, and problem-solving skills.
• Strong communication skills with the ability to explain technical concepts to non-technical users.

Responsibilities

• Provide day-to-day support for all IT infrastructure, systems, hardware, and software.
• Manage and maintain integrations with third-party platforms.
• Troubleshoot and resolve technical issues across the organisation.

Skills

Decision-making

Planning and organisation

Written and verbal communication

Analytical thinking

Problem-solving

Tools

Linnworks Order Management

Windows 10/11

Windows Server

Active Directory

Microsoft SQL Server

Microsoft 365

SharePoint

Teams

Exchange

Scripting (VBA, Powershell, Python, VBScript)

Job description

We are seeking an enthusiastic and technically capable IT and Systems Support Officer to join our small, dynamic team supporting around 50 users on a Windows-based network.

This hands-on role offers exposure to a wide range of IT disciplines, with a primary focus on infrastructure support and maintenance. You’ll be a key player in delivering efficient, reliable IT services, contributing to continuous improvement across the business.

We’re looking for someone with solid technical knowledge, particularly in networks, PCs, and business software (especially Excel), and a strong desire to learn and take on new challenges. Initiative, adaptability, and a willingness to get involved across the board are essential.

Key Responsibilities

1. Provide day-to-day support for all IT infrastructure, systems, hardware, and software.
2. Manage and maintain integrations with third-party platforms such as Linnworks.
3. Troubleshoot and resolve technical issues across the organisation.
4. Liaise with external providers to manage services such as servers, telephony, and printing.
5. Collaborate with developers to maintain and enhance the company website.
6. Assist with continuous improvement projects, driving efficiency and cost reduction.
7. Ensure effective operation of our ERP system (OrderWise) and integrated platforms (e.g., EDI, carrier systems).
8. Provide support for mobile devices used by the sales team (iPads, Android).
9. Generate and automate business reports using Excel and SQL.
10. Monitor data integrity across systems and ensure reliable daily backups.

Person Specification

• Minimum 2 years’ experience in a similar IT support role.
• Excellent organisational, analytical, and problem-solving skills.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• High level of initiative, self-motivation, and a proactive approach.
• Willingness to learn and adapt to new technologies.
• Experience supporting business ERP systems (preferably OrderWise).
• Previous experience with integrated business systems and third-party APIs.

You Are:

• Methodical and take pride in delivering high-quality work.
• Able to juggle multiple tasks and prioritise effectively.
• Flexible, ready to take on a range of responsibilities.
• Prepared to work extra hours when required to maintain IT services.

Soft Skills:

• Decision-making
• Planning and organisation
• Written and verbal communication
• Presentation
• Analytical thinking and problem-solving

Technical Skills:

• Linnworks Order Management
• Windows 10/11, Windows Server
• Active Directory, network configuration and administration
• Microsoft SQL Server (queries and reporting), Progress database (desirable)
• Scripting (VBA, Powershell, Python, VBScript)
• Microsoft 365, SharePoint, Teams, Exchange
• Apple Mac support
• Client connectivity (Ethernet, WiFi, TCP/IP, VPN)

What we will provide:

• Salary: £28,000 - £30,000 based on experience
• 20 days annual leave plus all public/bank holidays (additional holiday buy back scheme)
• Contributory workplace pension scheme
• Free parking at our site
• Employee assistance program to support & advise with well-being
• Range of training/development & potential progression opportunities
• Long service awards (10-30 years)

Job Details

• Type: Full-time, Permanent

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Wholesale