IT Analyst - Retail Systems

ZipRecruiter; Wellingborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK wholesaler is seeking an IS Analyst to enhance customer satisfaction and cash profit through secure systems. Responsibilities include managing EPOS and Scoot platforms, providing technical support, and ensuring system security. Join a diverse team committed to inclusion and flexible working arrangements.

Benefits

Discounts at Tesco

Retirement savings plan

Life assurance coverage

Health and wellbeing resources

Comprehensive holiday package

Qualifications

• IT Service desk experience required.
• Knowledge of EPOS and retail processes beneficial.

Responsibilities

• Manage Scoot and Retail Gateway system administration.
• Provide support for EPOS systems and Scoot platform.
• Monitor system KPIs.

Skills

Technical project management

Customer service

Job description

Job Description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to advance your career, we offer the following benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months of service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day, i.e., thirteen times a year. Additionally, 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, plus other deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms and conditions apply.
• Free eye tests when spending £50 or more, with 30% off glasses, contact lenses, and prescription sunglasses when spending £50 or more.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An discounts website offering savings on everyday purchases, including a cycle-to-work scheme.
• After 3 months, eligibility to join the annual Save As You Earn share scheme, allowing you to buy Tesco shares at a discount.
• Retirement savings plan (pension) with Booker matching your contributions up to 5%.
• Life assurance coverage for death in service, up to three times your annual pay.
• Health and wellbeing resources, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
• A comprehensive holiday package.

About the role

The IS Analyst for Retail within the IS team at Booker is responsible for delivering secure, effective systems to enhance customer satisfaction and cash profit, supporting Booker’s service to customers, communities, and the environment.

This role involves:

• Providing support for EPOS systems and their interaction with the Booker Retail Gateway.
• Supporting the Scoot rapid delivery platform.
• Delivering projects aligned with the IS Retail Strategy.
• Ensuring the security of the Retail Gateway and Scoot platform.
• Providing out-of-hours support for incidents and planned IT works.

You will be responsible for

• Managing Scoot system administration.
• Managing Retail Gateway system administration.
• Monitoring system KPIs.
• Supporting the retail systems roadmap delivery.
• Testing Gateway processes and EPOS integrations.
• Testing the Scoot Platform and integrations.

You will need

• Technical project management skills.
• IT Service desk experience.
• Consistent results delivery.
• Customer service experience.
• Knowledge of EPOS beneficial.
• Knowledge of wholesale and convenience retail business processes beneficial.
• Training can be provided to suitable candidates.

About The Company

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses nationwide. We operate over 190 branches, eight distribution centers, five logistics sites, and six support centers across the UK.

We promote diversity and inclusion, ensuring everyone feels represented and able to be themselves at work. We support flexible working arrangements to accommodate various life situations.

Booker is a Confident & Committed employer dedicated to an inclusive and accessible recruitment process.

Please note: Candidates must be over 18 for roles involving early or late shifts or working in warehouses, alcohol, or driving roles.

High application volumes may lead to earlier role closures. Only shortlisted candidates will receive feedback. Booker Group is part of Tesco plc but operates separately, offering different benefits from Tesco.