IT Analyst: Frontline Support & Systems Optimisation

Birlea Furniture; Coalville; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Training & development

Collaborative environment

Equal opportunities employer

Job summary

Birlea Furniture in the Midlands is seeking an IT Analyst to join the IT & Analytics team in Castle Donington. You will provide first and second-line technical support across the organisation, ensuring systems, devices, and applications operate efficiently and securely.

This role offers exposure to a wide range of business systems and technologies, plus opportunities for training, career development, and contribution to key technology projects in a fast-paced, distribution-focused environment.

Qualifications

• Experience providing technical support within an IT helpdesk or support environment.
• Strong troubleshooting and problem-solving skills.
• Good understanding of Microsoft Windows operating systems and Microsoft 365 applications.
• Knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, and printers.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong analytical and organisational skills.
• Ability to prioritise workloads and manage multiple tasks effectively.
• A customer-focused approach with a positive and professional attitude.
• Ability to work independently and collaboratively within a team environment.
• Experience supporting Microsoft Dynamics 365 Business Central.
• Experience using or supporting Linnworks.
• Familiarity with Microsoft Entra ID, Intune, and Microsoft 365 administration.
• Experience working within distribution, warehousing, manufacturing, or retail environments.
• Knowledge of reporting tools such as Power BI.
• Relevant IT qualifications or certifications such as:
• CompTIA A+
• Microsoft Certifications
• ITIL Foundation
• Equivalent industry-recognised qualifications

Responsibilities

• Provide day-to-day technical support to users across the business.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Log, track, and manage incidents and service requests through the IT ticketing system.
• Escalate complex issues to internal specialists or third-party providers where necessary.
• Set up, configure, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
• Administer user accounts, permissions, and access controls across business systems.
• Install, configure, and support business applications and software updates.
• Assist with maintaining IT security standards, including device compliance and access management.
• Monitor system performance and proactively identify potential issues.
• Produce and maintain IT documentation, procedures, and knowledge base articles.
• Work closely with colleagues across departments to deliver excellent customer service.
• Support and contribute to IT improvement initiatives and business technology projects.

Skills

Helpdesk support

Troubleshooting

Windows OS

Microsoft 365

Networking basics

Communication skills

Analytical skills

Time management

Dynamics 365 Business Central

Linnworks

Entra ID / Intune

Power BI

IT certifications

Education

CompTIA A+

Microsoft Certifications

ITIL Foundation

Equivalent industry-recognised qualifications

Tools

Linnworks

Microsoft Entra ID

Intune

Job description

Birlea Furniture in the Midlands is seeking an IT Analyst to join the IT & Analytics team in Castle Donington. You will provide first and second-line technical support across the organisation, ensuring systems, devices, and applications operate efficiently and securely.

This role offers exposure to a wide range of business systems and technologies, plus opportunities for training, career development, and contribution to key technology projects in a fast-paced, distribution-focused environment.