It Desktop Support/ Henley-On-Thames, United Kingdom.

Axiom Technologies; Southmoor; On-site; GBP 26,000 - 45,000; Full time

Job summary

Axiom Technologies is seeking an EUC Support Engineer (L1/L2) to manage IT asset lifecycle and onsite end-user support. You will handle asset inventory, stock management, and collaborate with procurement and vendors to ensure timely delivery and compliance.

The role requires strong knowledge of Windows, peripherals, and basic networking, plus experience with ITSM tools such as ServiceNow. On-site work may be required with occasional after-hours support.

Qualifications

• Experience in IT Asset Management or Desktop Support.
• Strong knowledge of Windows, hardware and basic networking.
• Experience with ITSM/Asset Management tools such as ServiceNow.
• Strong inventory control and documentation.
• Good customer service and communication skills.

Responsibilities

• Manage the IT asset lifecycle from receipt to disposal.
• Maintain asset inventory and perform regular audits.
• Manage laptops, desktops, monitors, mobile devices, printers and peripherals.
• Track asset movement and user/device records.
• Coordinate procurement, logistics, and vendor relationships.
• Provide L1/L2 onsite EUC and desktop support for Windows, hardware and software.
• Log and resolve incidents via ITSM/ticketing system.
• Support onboarding/offboarding and device deployment.
• Troubleshoot basic LAN/Wi-Fi/TCP-IP connectivity and escalate more complex issues.
• Ensure asset records comply with company policies and audit requirements.

Skills

IT Asset Management

Stock Management

EUC/Desktop Support

Windows OS

Customer Service

Tools

ServiceNow

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Job Title: EUC Support Engineer (L1/L2) – Asset & Stock Management

Role Summary

We are looking for an EUC Support Engineer with strong experience in IT Asset & Stock Management and L1/L2 desktop support. The role will manage IT hardware inventory and lifecycle while providing onsite technical support to end users.

Key Responsibilities

• Manage the IT asset lifecycle: receiving, tagging, allocation, transfer, return, repair, and disposal.
• Maintain accurate asset inventory and stock records and perform regular physical reconciliation/audits.
• Manage laptops, desktops, monitors, mobile devices, printers, and IT peripherals.
• Track asset assignment, movements, replacements, and user/device records.
• Monitor IT stock levels and coordinate procurement, logistics, vendors, and equipment delivery.
• Provide L1/L2 onsite EUC and desktop support for Windows, hardware, software, and peripherals.
• Log, manage, and resolve incidents/service requests through the ITSM/ticketing system.
• Support user onboarding/offboarding, equipment deployment, replacement, and recovery.
• Troubleshoot basic LAN/Wi-Fi/TCP-IP connectivity issues and elevate complex incidents appropriately.
• Ensure asset records and support activities comply with company policies and audit requirements.

Requirements

• Experience in IT Asset Management, Stock Management, EUC, or Desktop Support.
• Good knowledge of Windows, hardware, peripherals, and basic networking.
• Experience with ITSM/Asset Management tools such as ServiceNow or similar.
• Strong inventory control, documentation, and organizational skills.
• Good customer service and communication skills.

Preferred

Experience with IT asset audits, compliance, procurement, and vendor , helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Working Conditions:

On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.