IT Airport Engineer - Stansted Airport

QUINTESSENTIAL BRANDS UK GROUP LTD; Bentfield; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Training provided

Job summary

ESP Global Services is hiring for an Airport Engineer in the UK to support passenger processing and baggage systems in a live international aviation environment.

You will install, configure, maintain and troubleshoot airport IT systems, support check-in, boarding, and baggage handling, and work with airlines and airport operations to keep 24/7 services running. Training is provided, no prior airport experience required.

Qualifications

• Experience supporting Windows 10/11 environments.
• Strong troubleshooting and fault-finding skills.
• Good customer service and communication abilities.
• Willingness to work shifts, including nights and weekends.

Responsibilities

• Install, configure, maintain and troubleshoot airport passenger processing and baggage systems.
• Support check-in, boarding, self-service kiosks, automated bag drop, eGates and baggage reconciliation systems.
• Diagnose hardware, software and peripheral issues including scanners, printers, passport readers and biometric devices.
• Monitor system performance, respond to incidents and restore services quickly.
• Work with airlines, airport operations, baggage teams and technology vendors to resolve technical issues.
• Support system upgrades, testing, deployments and airport technology projects.
• Maintain technical documentation and follow airport security, safety and cybersecurity requirements.
• Participate in shift and on-call support to help maintain 24/7 airport operations.

Skills

Windows 10/11 support

Troubleshooting

Customer service

Shift work

Tools

Printers

Scanners

Barcode readers

Job description

• Job Category Airport & Aviation IT Support, First Line / 1st Line Support, Desktop Support
• Industry Aviation , Technology , Telecommunications
• Employee Type ESP - Permanent Employee

Contact information

• Contact Name Talent Acquisition Team
• Contact Email [e-mail]

Description

Start Your Technology Career Somewhere Different

Employment: Full-time

Work schedule: 3 on 3 off from 6am to 6pm – 6pm to 6am + Shift Allowance £2700

Technology. Aviation. Real-world responsibility.

Start your technology career inside a live international aviation environment.

Your first technology role does not have to mean sitting behind a desk resetting passwords.

As an Airport Engineer with ESP Global Services, you’ll support the technology that helps keep airports, airlines and passenger operations moving. From check-in and boarding to baggage processing and automated border control, your work will have a visible impact on a complex, 24/7 operation.

Build hands-on experience in troubleshooting, incident management, hardware, infrastructure, and customer support while learning in a fast-paced technology environment. No airport experience required—we’ll provide training. We’re looking for strong technical foundations, problem-solving skills, curiosity, and a desire to grow.

Why ESP?

Start a career that makes an impactWork in a fast-paced airport environment where technology supports passengers, airlines, and airport operations every day.

Learn specialist skills
Gain hands-on experience with airport systems, IT infrastructure, networking, and field support.

Grow your career
Develop your technical skills, take on more responsibility, and explore future opportunities in engineering, operations, and leadership.

Training and support
Learn from experienced engineers and be part of a collaborative team that supports your development.

See the results of your work
This is not typical corporate IT. You'll solve real-time challenges and make a visible impact where technology matters most.

What you’ll do

• Install, configure, maintain and troubleshoot airport passenger processing and baggage systems.
• Support check-in, boarding, self-service kiosks, automated bag drop, eGates and baggage reconciliation systems.
• Diagnose hardware, software and peripheral issues, including scanners, printers, passport readers and biometric devices.
• Monitor system performance, respond to incidents and restore services quickly.
• Work with airlines, airport operations, baggage teams and technology vendors to resolve technical issues.
• Support system upgrades, testing, deployments and airport technology projects.
• Maintain technical documentation and follow airport security, safety and cybersecurity requirements.
• Participate in shift and on-call support to help maintain 24/7 airport operations.

What you’ll bring

• Experience supporting Windows 10/11 environments.
• Hardware installation, configuration and break/fix experience.
• Strong troubleshooting and fault-finding skills.
• Experience supporting IT hardware and peripherals such as printers, scanners and barcode readers.
• Ability to prioritise incidents and work effectively in a fast-paced environment.
• Strong communication and customer service skills.
• Willingness to work shifts, including nights and weekends.
• A genuine interest in technology and a willingness to learn.

Airport technology experience is a bonus—not a requirement.

We’re interested in what you can bring and what you can become. Full training is provided on specialist airport technologies, including CUPPS, CUSS, BRS, automated bag drop and eGate systems.

If you have the technical foundation, curiosity and drive to learn, we’ll help you build the specialist knowledge.

Your career can take off here.

Build a career in aviation technology, not just another IT support role. Develop specialist skills, gain hands-on experience in a complex airport environment, and grow your career with opportunities to progress.

At ESP Global Services, we value quality, continuous improvement, and exceptional customer service.

Bring your skills, curiosity, and ambition. We'll help you build an aviation engineering career.

We’re committed to quality, continuous improvement and exceptional customer service, reflected in our ISO 9001 certification.

ESP Global Services is an equal opportunity employer.

Successful candidates must be able to obtain and maintain the required airport security clearance and provide a fully verifiable five-year employment, education and address history.