IT Administrator - UK

Hope for Justice and Slave-Free Alliance; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days annual leave

Marriage Leave

Birthday Day

Pension contributions

Sick pay

Enhanced maternity and paternity pay

Employee Discounts

Employee Assistance Programme

Professional development

Hybrid working

Job summary

Hope for Justice and Slave-Free Alliance, based in Manchester, seeks an IT Administrator to join the Global IT team, ensuring reliable, secure, and responsive technology support. The role is hybrid, primarily at our Head Office in the UK with occasional travel to Manchester as required.

You will manage hardware/software, Microsoft 365, networks and cybersecurity, and contribute to global IT projects while coaching staff and supporting new starters.

Qualifications

• Experience in IT support with strong problem-solving and customer service.
• Experience with Microsoft 365, Windows, and basic networking is essential.
• Ability to provide in-person and remote support to a global user base.

Responsibilities

• IT Support & Service Delivery: provide first line tech support for hardware, software, network and system issues.
• Support local and remote users, troubleshoot issues, and onboard new staff.
• Administer Microsoft 365 and other cloud services; maintain IT assets.
• Maintain asset inventory and assist global IT with tool rollouts.
• Ensure security updates, patches, and antivirus across systems.

Skills

IT support

Customer service

Problem solving

Tools

Microsoft 365

Windows environments

Networking basics

Job description

Hope for Justice is a charity working to bring freedom from human trafficking and modern slavery with an effective and proven multi-disciplinary model. Our wholly owned social enterprise, Slave-Free Alliance, provides services to global companies and public bodies seeking to protect their operations and supply chains against the risks of modern slavery and labour exploitation. We have active programmes in the UK, USA, Ethiopia and Uganda, reaching approximately 200,000 adults and children a year.

Hope for Justice and Slave-Free Alliance have staff and volunteers involved in operational support, fundraising or other initiatives in Australia. Hope for Justice exists to bring freedom from human trafficking and modern slavery by identifying victims, supporting survivors and preventing exploitation.

If you’re looking to make a difference, this is the place for the you. Hope for Justice is committed to the principles of treating people fairly. We are a global organisation with staff from a wide variety of backgrounds, and ensure through our recruitment processes that we continue to welcome candidates from all walks of life. If you feel that your skills and experience fit one of our advertised roles, and you share our values and mission to end slavery, then we strongly encourage your application regardless of your background.

Position: We're looking for an IT Administrator to join our Global IT team and help ensure Hope for Justice staff have reliable, secure, and responsive technology support.

Working primarily from the Head Office in Manchester, this is a hands-on role supporting and administering hardware & software, Microsoft 365 & other cloud-hosted solutions, networks & cyber security, as well as day-to-day coaching, general IT needs, and contributing to global IT projects & initiatives. You'll work closely with colleagues across the organization to troubleshoot issues, support new starters, maintain IT assets, and help keep our systems secure and effective.

We're looking for someone with experience in IT support, strong problem-solving skills, and a passion for delivering excellent customer service. Experience with Microsoft 365, Windows environments, and basic networking is essential.

• IT Support & Service Delivery
• Provide first line technical support to staff for hardware, software, network, and system related issues.
• To provide in-person support locally and remote support to the global userbase
• Install, configure, maintain, and troubleshoot laptops, desktops, printers, mobile devices, and other IT equipment.
• Perform administration of the Microsoft 365 environment and other cloud-hosted systems as required.
• Ensure timely resolution of IT incidents and service requests, working with and escalating issues to Global IT when required.
• Maintain an accurate inventory of IT assets and licenses.
• Support the rollout of new IT tools, platforms, or policies as directed by Global IT.
• Provide local context, feedback, and reporting to support global IT decision-making.
• Systems & Network Management
• Support the effective operation of local office networks, internet connectivity, and shared systems.
• Conduct routine system checks, updates, and basic maintenance to ensure uptime and performance.
• Ensure antivirus, security patches, and system updates are applied according to Global IT standards.
• Information Security & Data Protection
• Support compliance with Hope for Justice IT, data protection, and cybersecurity policies.
• Facilitate the transfer of knowledge across the global userbase about effective and secure use of technology.
• Ensure staff follow best practices in password management, data storage, and systems access.
• Promptly report and support the investigation of IT security incidents or data breaches.
• User Training & Support
• Provide basic IT induction and guidance to new staff.
• Support staff to effectively use organizational tools (email, cloud storage, collaboration platforms, etc.).
• Develop simple user guides or provide refresher support as needed.
• Provide support during high level events to ensure smooth digital presentation and coordination.
• Administrative & Reporting Duties
• Maintain records of support requests, resolutions, and asset assignments.
• Prepare periodic IT status reports for local management and Global IT as required.
• Support procurement processes for IT equipment in coordination with HR, Finance & Admin and Global IT.
• Other duties as required – including territory-specific duties.

Safeguarding & Organizational Values

• Uphold Hope for Justice’s safeguarding policies and commitment to protecting children and vulnerable adults.
• Ensure IT systems and practices support confidentiality, dignity, and ethical use of information.
• Act in accordance with Hope for Justice’s values, code of conduct, and organizational mission.

For all roles as a minimum:

• Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise.

As part of Hope for Justice/Slave Free Alliance, you will benefit from an excellent package including:

• 28 days annual leave plus bank holidays (pro rata)
• 1 day Marriage Leave
• Birthday Day
• Enhanced employer pension contributions
• Company sick pay
• Enhanced maternity and paternity pay
• Access to our Employee Rewards Platform, providing discounts and offers for well-known retailers
• Free, confidential Employee Assistance Programme for staff and their family
• Professional development opportunitiesProfessional memberships paid
• Flexible and hybrid working

Role Details

Job type: Full time
Salary: £30,000 pa
Closing date: 28th September 2026, interview taking place on a rolling basis
Location: Hybrid - within UK, with travel to Manchester when required

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy - to view this please click here . Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme . In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Personal data of the selected candidate(s) may be transmitted to INTERPOL for a security check for the purpose of identifying threats the candidate could pose to children and vulnerable persons in regard to a sexual exploitation, sexual abuse and/or sexual harassment offences.

We would like to inform you that due to the high number of applicants we receive, we regret that we are not able to respond individually to all applicants. Only shortlisted candidates will be contacted for further steps in the selection process, thank you for your understanding.