IT Administrator

VoCoVo; Shipton-under-Wychwood; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Life Assurance - 4x basic pay

Private Medical Insurance

Cycle to Work Scheme

Pension (Royal London Group) 5% (emloy

Company organised events

Job summary

VoCoVo, a UK-based company, is seeking an IT Administrator to join the IT & Data team and own end-user support across multiple locations. You will manage core IT hardware, including workstations, networking gear, Wi-Fi, cabinets and printers, ensuring a smooth day-to-day experience for all staff.

Please note, you must be based in the UK with the right to work in the UK. The role is hybrid and requires 3 days per week onsite, alternating between Shipton-under-Wychwood and Cheltenham offices.

Qualifications

• Excellent customer support skills with diagnostic ability.
• Friendly, proactive approach to user support.
• Proficient with Google Workspace administration and security settings.
• Familiar with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams).
• Experience with Apple devices (macOS/iOS) setup and support.
• Knowledge of IP addressing, DNS, and networking basics.

Responsibilities

• Provide end-user IT support across multiple locations.
• Source, deploy and manage IT hardware and printers.
• Set up user accounts and manage permissions (AD/Azure/Google Workspace).
• Support local network and IT equipment at VoCoVo offices.
• Maintain IT documentation and training materials.
• Assist with server updates and new server installations.

Skills

Customer support

Apple macOS/iOS

Google Workspace admin

Microsoft 365 admin

Network & printer support

Tools

Windows Server OS

Azure AD

VoIP systems

Job description

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action, we’re trusted by Tesco, Asda, Dunelm, and Iceland, just to name a few.

With over 1 million users across more than 42,000 locations in 39+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview

As IT Administrator, you will join our IT & Data team, taking ownership of end-user support across multiple locations. In this role you’ll provide exceptional levels of support to empower our teams, whilst also managing core IT hardware, including workstations/computers, networking equipment, Wi-Fi, network cabinets, and printers, ensuring a seamless day-to-day experience for everyone across VoCoVo.

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This role is hybrid and requires 3 days per week working onsite, this will alternate between our Shipton-under-Wychwood and Cheltenham offices.

What we’re looking for

• Excellent customer support skills, you have the the ability to effectively diagnose and resolve technical issues for end-users.
• A consistently friendly and helpful attitude, with a proactive approach to user support and problem-solving.
• Strong competency in the installation, configuration and ongoing support of Apple laptops, macOS and iOS.
• You bring strong administrative skills within the Google Workspace suite, including user management, application configuration and security settings.
• You have a tech-forward approach and are familiar with online cloud applications and AI systems (Gemini, Gemini Enterprise, Claude).
• Proficiency in installing, configuring and troubleshooting various network and local printers.
• Extensive experience with installing, configuring, maintaining and troubleshooting Windows-based desktop and server operating systems.
• You have a fundamental understanding of IP addressing, subnetting, routing and DNS.
• In-depth knowledge of Microsoft 365 administration, encompassing user account management, Exchange Online, SharePoint Online and Teams.
• Familiarity with Microsoft Azure Active Directory for user setup, permissions management and basic administration tasks.
• Exposure to the configuration, support, maintenance and management of VoIP systems.

"Nice to have" skills

• IT technical qualifications, ITIL knowledge and Windows/Mac certifications would be desirable but are not essential for this role.

What you'll do

• Provide exceptional levels of assistance to users, helping them with their IT issues and questions, ensuring smooth support for users across the major environments and apps in use at VoCoVo.
• Source, maintain and dispatch IT hardware/Laptops/PCs and printers.
• Ensure user set-up/basic configuration and timely provision of new user accounts, changing privileges when user rights need changing, and suspending or removing accounts when users leave.
• Support the local network and provide support for users and IT equipment at multiple locations.
• Ensure the asset list, IT documentation and training information are up to date.
• Assist with network change and upgrade projects, server updates and new server installations.
• Ensure the completion of IT administration tasks and provide best in class support for both users and IT equipment.

What does success look like?

0-6 Months

• You are efficiently managing the distribution of IT equipment for both current and new employees.
• You've maintained and contributed to a high level of user satisfaction with IT support services.
• The effective maintenance of IT hardware and infrastructure.

6+ Months

• You provide seamless user account management services.
• All printing systems operate smoothly and without issues.
• Our IT documentation is up to date and has been elevated by your efforts.
• 25 Days Holiday + Bank Holidays (increases with years of service)
• Option to buy or sell 5 days holiday each year
• Life Assurance - (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric car green salary sacrifice scheme
• Enhanced Maternity & Paternity package
• Child Care Scheme
• Company organised events
• Pension (Royal London Group) 5% employer contribution matched
• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion

At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values

Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED

Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity

ONE TEAM

Collaboration of all for VoCoVo’s happiness and success

INNOVATION

Our products are constantly evolving to tackle the pain points of retailers across the globe

CUSTOMER FOCUSED

Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations

EMPOWERED

Our people are empowered to do the right thing and make decisions without loads of red tape