IT Administrator

ESCO Advisors™; Manchester; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Flexible working from home

Death in Service cover

Annual bonus

Conferences & team events

Job summary

POWWR in Manchester is seeking a mid-level IT Administrator to join the growing IT team. You will support day-to-day IT operations, administer Microsoft 365, Entra ID and Intune, and help manage business systems including HubSpot in a live production environment.

The role involves hands-on cloud infrastructure, end-user support, and system maintenance with close collaboration to the IT Manager. Hybrid work with occasional travel to the Manchester office is required.

Qualifications

• 4+ years of hands-on IT support, systems administration, endpoint administration, service desk, or similar IT operations experience.
• Education: Relevant degree, apprenticeship, certification, or equivalent practical experience in IT.
• Hands-on experience with Microsoft Entra ID and/or Intune, including user account management, device enrolment, and basic policy configuration.
• Working knowledge of Microsoft 365 apps, including Exchange Online, SharePoint, Teams, and OneDrive.
• Experience providing general IT and end-user support in a professional environment.
• Strong attention to detail and ability to document processes and configurations.

Responsibilities

• Provide first-line and second-line technical support to end users via phone, email, and ticketing system.
• Administer Microsoft Entra ID and Intune, including user account management, device enrolment, and basic policy configuration.
• Support onboarding and offboarding processes, including account creation, hardware provisioning, and access permissions.
• Troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices.
• Log, track, and update support tickets with clear documentation of issues and resolutions.
• Assist with maintaining and supporting internal business systems, including CRM systems such as HubSpot.
• Escalate complex issues to the IT Manager with clear, contextual notes.
• Contribute to internal documentation and knowledge base articles.
• Support wider IT projects, including software rollouts and system migrations.

Skills

IT Support

Systems Administration

End-user Support

Documentation

Problem Solving

Education

Relevant degree/certification

Tools

Microsoft Entra ID

Intune

Microsoft 365

HubSpot

Jira/Confluence

Dynamics 365/ERP basics

Job description

At POWWR, we're transforming the way the energy industry operates. Supporting over 45 energy suppliers and more than 1,400 brokers, our technology helps create a more transparent, connected, and efficient energy marketplace.

As our business continues to grow, we're looking for an IT Administrator to join our collaborative and ambitious team based in Manchester. The role will be hybrid with travel to our Manchester office required. This is an exciting opportunity for someone who enjoys solving problems, supporting end users, and working with modern cloud technologies in a fast-paced SaaS environment.

Working closely with our IT Manager, you'll play a key role in ensuring our colleagues have the technology, systems, and support they need to succeed. From managing Microsoft 365, Entra ID, and Intune environments to supporting business-critical applications and delivering excellent user support, you'll be at the heart of our day-to-day IT operations.

What We're Looking For

We're looking for someone who is hands-on, proactive, and passionate about technology. Whether you're troubleshooting an issue, helping onboard a new employee, or improving internal processes, you'll have the opportunity to make a real impact while continuing to develop your skills and grow your career.

If you're looking for a role where no two days are the same, where you'll work with modern technologies, and where you'll be supported to learn and progress, we'd love to hear from you.

What You Will Be Doing

POWWR is looking for a mid-level IT Administrator to join our growing IT team. This is a strong opportunity for someone with hands-on experience across modern cloud infrastructure, end-user support, and business systems. You'll work closely with the IT Manager to deliver day-to-day support, administer Microsoft 365, Entra ID and Intune, and support business-critical systems such as CRM platforms, including HubSpot, in a live production environment.

Key Responsibilities

Provide first-line and second-line technical support to end users, via phone, email, and ticketing system.

Administer Microsoft Entra ID and Intune, including user account management, device enrolment, and basic policy configuration.

Support onboarding and offboarding processes, including account creation, hardware provisioning, and access permissions.

Troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices.

Log, track, and update support tickets accurately, ensuring clear documentation of issues and resolutions.

Assist with maintaining and supporting internal business systems, including CRM systems, under guidance from the IT Manager.

Escalate complex issues to the IT Manager or senior IT staff with clear, well-documented context.

Contribute to internal documentation and knowledge base articles.

Support wider IT projects as needed, including software rollouts and systems migrations.

Qualifications and Skills

Experience: 4+ years of hands-on IT support, systems administration, endpoint administration, service desk, or similar IT operations experience.

Education: Relevant degree, apprenticeship, certification, or equivalent practical experience in IT, computer science, systems administration, or a related field.

Hands-on experience with Microsoft Entra ID and/or Intune, including user account management, device enrolment, and basic policy configuration.

Working knowledge of Microsoft 365 apps, including Exchange Online, SharePoint, Teams, and OneDrive.

Experience providing general IT and end-user support in a professional environment.

Strong attention to detail, particularly when following processes, documenting issues, or configuring user/device settings.

Good communication skills, with the ability to explain technical issues clearly to non-technical users.

A methodical, patient approach to troubleshooting.

Ability to work independently on routine support and administration tasks, while escalating complex issues appropriately

Familiarity with HubSpot administration or support, including users, permissions, documentation, or basic troubleshooting, or prior exposure to a similar CRM system in any capacity, such as user, administrator, or support role.

Familiarity with administrating business productivity tools such as Atlassian Jira/Confluence, Adobe products or other SaaS services.

Any familiarity with an ERP system, particularly Microsoft Dynamics 365 Business Central.

Relevant qualifications or certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, Microsoft 365 / Endpoint Administrator, or equivalent study.

An interest in cloud infrastructure and a longer-term ambition to grow into a broader systems administration role.

What's In It For You?

Competitive salary £37-45K

Flexible working from home

Death in Service cover

Blended learning culture with personal development plans

Annual company bonus scheme for high contribution

Annual company conferences & team events

POWWR promotes an environment where everyone can bring their true authentic self to work and deliver their best work. We believe in equal opportunities and encourage applicants to apply to our open roles regardless of gender, marital status, race, nationality, ethnicity, religion, neurodiversity, sexual orientation and/or age.