Hybrid IT Administrator — Cloud, End-User & CRM Support

ESCO Advisors™; Manchester; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Flexible working from home

Death in Service cover

Annual bonus

Conferences & team events

Job summary

POWWR in Manchester is seeking a mid-level IT Administrator to join the growing IT team. You will support day-to-day IT operations, administer Microsoft 365, Entra ID and Intune, and help manage business systems including HubSpot in a live production environment.

The role involves hands-on cloud infrastructure, end-user support, and system maintenance with close collaboration to the IT Manager. Hybrid work with occasional travel to the Manchester office is required.

Qualifications

• 4+ years of hands-on IT support, systems administration, endpoint administration, service desk, or similar IT operations experience.
• Education: Relevant degree, apprenticeship, certification, or equivalent practical experience in IT.
• Hands-on experience with Microsoft Entra ID and/or Intune, including user account management, device enrolment, and basic policy configuration.
• Working knowledge of Microsoft 365 apps, including Exchange Online, SharePoint, Teams, and OneDrive.
• Experience providing general IT and end-user support in a professional environment.
• Strong attention to detail and ability to document processes and configurations.

Responsibilities

• Provide first-line and second-line technical support to end users via phone, email, and ticketing system.
• Administer Microsoft Entra ID and Intune, including user account management, device enrolment, and basic policy configuration.
• Support onboarding and offboarding processes, including account creation, hardware provisioning, and access permissions.
• Troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices.
• Log, track, and update support tickets with clear documentation of issues and resolutions.
• Assist with maintaining and supporting internal business systems, including CRM systems such as HubSpot.
• Escalate complex issues to the IT Manager with clear, contextual notes.
• Contribute to internal documentation and knowledge base articles.
• Support wider IT projects, including software rollouts and system migrations.

Skills

IT Support

Systems Administration

End-user Support

Documentation

Problem Solving

Education

Relevant degree/certification

Tools

Microsoft Entra ID

Intune

Microsoft 365

HubSpot

Jira/Confluence

Dynamics 365/ERP basics

Job description

POWWR in Manchester is seeking a mid-level IT Administrator to join the growing IT team. You will support day-to-day IT operations, administer Microsoft 365, Entra ID and Intune, and help manage business systems including HubSpot in a live production environment.

The role involves hands-on cloud infrastructure, end-user support, and system maintenance with close collaboration to the IT Manager. Hybrid work with occasional travel to the Manchester office is required.