IT Administrator

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Administrator to join their dynamic team in Glasgow. In this role, you will provide professional IT support, acting as the first point of contact for all IT-related queries. Your responsibilities will include managing service desk tickets, supporting audio/video systems, and handling asset management of endpoints. The ideal candidate will possess excellent communication skills, a clear understanding of information security, and experience with VPN solutions. This is an exciting opportunity to contribute to a leading firm while enhancing your IT skills in a supportive environment.

Qualifications

• 1-2 years of experience or relevant apprenticeship in IT support.
• Clear understanding of information security and excellent communication skills.

Responsibilities

• Provide quality first line support to all incoming IT enquiries.
• Manage and prioritize workload, ensuring timely resolution of tickets.

Skills

First line support

Communication skills

Information security

VPN solutions

IOS systems

Mitel Phone Systems

Education

Relevant apprenticeship

1-2 years of experience

Tools

MFA

iBoss

Job description

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IT Administrator

My client is one of Scotland’s leading independent firms who offer a complete range of legal services to businesses, individuals & families, the public sector and the modern rural economy in Scotland, the UK and beyond.

They are now seeking an IT Administrator to join their team based in Glasgow to provide professional, efficient, and friendly IT support to all colleagues across the firm. You will be the first point of contact within the IT department focusing on end user computing, handling all tickets that come into the Service Desk on a rota basis, covering remote support, desk-side assistance, preventative maintenance, and project assistance when required.

Position Overview

1. Providing quality first line support to all incoming enquiries
2. Taking ownership of all tickets, ensuring accuracy, communication, and resolution are all handled in a timely manner
3. Supporting audio/video systems when required
4. Occasional travel to other offices around Scotland
5. Managing and prioritising workload, identifying and raising potential issues
6. Ability to work independently and within a team, under appropriate supervision
7. Managing access control, onboarding, offboarding, and access to IT systems
8. Asset management of endpoints including laptops, mobiles, and portable storage
9. Contributing to the team's knowledge management

Position Requirements

1. 1 or 2 years of experience or completion of a relevant apprenticeship
2. Clear understanding of information security
3. Excellent communication skills and flexibility
4. Knowledge of VPN solutions
5. MFA & iBoss knowledge is desirable
6. Driving license
7. Experience with IOS and Mitel Phone Systems
8. Previous experience within a law firm is desirable

Position Remuneration

• Monday to Friday, 8 am – 6 pm (1-hour lunch break)