IT Administrative Support

CDS, a Hewlett Packard Enterprise company; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

An established industry player seeks a detail-oriented Field Operations Administrator to support their data centre team. This role is vital for managing administrative tasks, ensuring smooth operations, and maintaining accurate records. You will engage in a variety of responsibilities, including managing break/fix tasks, supporting team meetings, and documenting hardware activities. The ideal candidate thrives in a fast-paced environment, possesses excellent organizational skills, and demonstrates a proactive approach to problem-solving. Join a collaborative team where your contributions will make a significant impact on operational excellence and customer satisfaction.

Qualifications

• 3-5 years in similar roles or industries.
• Experience with ITIL and associated processes.
• Proficiency in additional software relevant to the role.

Responsibilities

• Provide administrative support to the data centre team.
• Manage closure of break/fix tasks within Salesforce.
• Create monthly presentations for SLA metrics.

Skills

Supplier Management

Microsoft Office

Data Reporting

Customer Service

Organizational Skills

Problem Solving

Adaptability

Teamwork

Logistics Knowledge

ServiceNow

Salesforce

ITIL Knowledge

Education

Bachelor's Degree in IT or related field

Tools

Salesforce

ServiceNow

Workday

Job description

Direct message the job poster from CDS, a Hewlett Packard Enterprise company

HR Talent Acquisition Specialist EMEA at CDS, a Hewlett Packard Enterprise company

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

The Field Operations Administrator will provide comprehensive administrative support to the data centre team, who’s main focus is IMAC (Install, Move, Add, Change) and hardware break/fix tasks. This role requires a highly organised and detail-oriented individual with excellent communication skills and the ability to manage multiple tasks efficiently. The successful candidate will play a crucial role in ensuring the smooth operation of the data centre by documenting hardware activities, managing administrative tasks, and maintaining accurate records.

The tasks will include (but not limited to):

• Manage the closure of break/fix tasks within Salesforce.
• Handle RMAs from different vendors and document them appropriately.
• Support scheduled team meetings, create content, work closely with the SDM, and take minutes.
• Manage holidays and sickness records in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests.
• Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements.
• Check and approve decommission tasks within ServiceNow and document them for the team.
• Support the follow-up and management of processes, including checks for Electrostatic Discharge (ESD) equipment.
• Manage onsite documentation, including Health & Safety documentation.
• Manage the stock and spares system to ensure levels are correctly monitored, accounted for, and optimised.
• Assist the SDM with the onboarding of new starters.
• Maintain clear and effective communication with team members, vendors, and stakeholders to ensure smooth operations.
• Proactively identify and resolve issues, demonstrating strong decision-making skills.
• Assist in mentoring new team members, fostering a collaborative and supportive work environment.

Required skills and attributes

• Experience dealing with suppliers.
• IT literate and competent with Microsoft Office and similar software.
• Ability to create data reports and presentations.
• Confident, collaborative working style with exceptional customer service skills, able to communicate effectively at all levels.
• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
• Proactive approach to work activities and support of colleagues.
• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
• Proficiency in additional software or technical tools relevant to the role.
• Adaptability, teamwork, and leadership qualities.
• Knowledge of procurement and logistics processes.
• Experience with ServiceNow and Salesforce.
• Familiarity with ITIL and associated working processes.
• Preferred 3-5 years of experience in similar roles or industries.

#SuccessThroughPeople #WeDeliverTheDifference

Visit our privacy policy here:

Here you can access to our GDPR policy:

• https://www.hpe.com/us/en/legal/privacy.html

Be challenged. Be inspired. Help us deliver the difference.

At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at CDS, a Hewlett Packard Enterprise company by 2x

Get notified about new Information Technology Support Specialist jobs in London Area, United Kingdom.

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 1 week ago

Uxbridge, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 4 weeks ago

City Of London, England, United Kingdom £35,000.00-£40,000.00 4 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

IT Services Support Specialist, IT Services Global Service Desk (GSD)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

IT Support Technician (2nd Line) - London

London, England, United Kingdom 1 week ago

Teddington, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

IT Service Delivery Lead/IT Support Lead

Redhill, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 days ago

IT Support 2nd Line - 12 month Contract up to 200 a day! - London

Sittingbourne, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

Enfield, England, United Kingdom 4 days ago

Applications Support Analyst St George's University Hospitals NHS Foundation Trust

London, England, United Kingdom 2 weeks ago

Surbiton, England, United Kingdom 2 days ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 6 days ago

Deskside IT Support / 2nd Line IT Support

London, England, United Kingdom 1 week ago

IT Support Engineer / Service Desk Technician / Second Line

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

Bromley, England, United Kingdom 5 days ago

Harrow, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.