IT Admin Support

ProCook; Stroud; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free parking on-site

Free gym access on-site

Unlimited coffee & tea

Free fruit & cake daily

Subsidised meals – breakfast and lunch

40% staff discount in-store/online

Employee Assistance Programme

Friends and Family referral scheme

33 days annual leave (pro-rata)

Job summary

ProCook is seeking an IT Admin Support to join its IT team on a 3-month fix-term contract with potential to go permanent. The role is full-time in Gloucester, 37.5 hours per week, focusing on first-line IT support, ticket triage, and onboarding/offboarding activities to ensure a smooth user experience.

Ideal candidates have prior service desk or IT administration experience, strong customer service, and good knowledge of Microsoft 365.

Qualifications

• Experience in a service desk or IT administration role.
• Strong customer service and communication skills.
• Good knowledge of Microsoft 365 administration and user management.
• Organised with the ability to manage multiple priorities.
• Willingness to work in an on-site Gloucester office and complete onboarding/offboarding tasks.

Responsibilities

• Monitor and triage IT support tickets; provide first-line resolutions.
• Coordinate onboarding for new starters and manage offboarding processes.
• Create and manage user accounts; reset passwords and handle access requests.
• Maintain IT asset registers and assist with software licensing.
• Provide guidance to colleagues on applications and systems; support meeting tech.

Skills

Microsoft 365

Customer Service

Organised

Multitasking

Escalation

Tools

Ticketing system

Microsoft 365 Admin

Job description

We are looking for an IT Admin Support to join our IT team on an initial 3 months fix term contract which can lead to a permanent position. You will provide first-line IT administrative support, triage service desk tickets, and manage colleague onboarding and offboarding activities while ensuring a positive user experience and timely resolution of routine IT requests.

This is a full-time role, requiring 37.5 hours per week, working in our Gloucester office, on a 3 months fix term contract basis with the possibility of potentially becoming permanent (temp to perm).

You MUST have the right to work in the UK, no sponsorship options.

Key Responsibilities

Service Desk & Ticket Management

• Monitor and triage incoming IT support tickets.
• Resolve basic first-line technical queries.
• Escalate complex issues to the appropriate IT specialists.
• Track ticket progress and ensure users receive regular updates.
• Maintain accurate service desk records.

Joiners, Movers & Leavers

• Coordinate IT onboarding for new starters.
• Support Microsoft 365 administration, including user management, licensing and mailbox administration
• Set up laptops, peripherals and mobile devices.
• Ensure all system access is provisioned before start dates.
• Manage offboarding activities, including account deactivation and equipment recovery.
• Support internal role changes and access amendments.

User Account Administration

• Create and amend user accounts across business systems.
• Reset passwords and support account lockout requests.
• Manage distribution lists and shared mailboxes.
• Maintain user permissions in line with company processes.

General IT Administration

• Maintain IT asset registers.
• Record hardware allocation and returns.
• Assist with software licensing administration.
• Coordinate equipment deliveries and collections.
• Produce basic reporting on ticket volumes and service levels.
• Follow IT security policies and procedures.

Colleague Support

• Answer routine IT queries via Ticket and Telephone.
• Provide guidance on common applications and systems.
• Assist colleagues with Microsoft 365 issues.
• Support meeting room and conferencing technology where required.
• Deliver a professional and customer-focused support experience.

Ideal Candidate

• Previous Service Desk or IT Administration experience.
• Strong customer service skills.
• Good knowledge of Microsoft 365.
• Organised and detail-oriented.
• Able to manage multiple priorities.
• Comfortable working independently with clear escalation routes.
• BC (Business Central) knowledge/skills desirable but not mandatory.
• Salary is up to £30,000/annum pro-rata depending on experience and skills
• Free parkingon-site
• Free gym accesson-site
• Unlimited coffee and teathroughout the day
• Free fresh fruit and cakedaily
• Subsidised meals- breakfast and lunch
• Opportunity to work with a passionate team
• Generous colleague discount- 40% off to spend in store or online
• Employee Assistance Programme
• Friends and Family Referral Scheme
• 33 Days Annual Leave (including bank holidays) pro-rata
• B Corp certified companycommitted to ethical practices and sustainability
• A company recognised as a Great Place to Work for 5 consecutive years
• Disability Confident Leader

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.