IT Account Director

Redsquid; Borehamwood; On-site; GBP 55,000 - 90,000; Full time

Job summary

Redsquid is seeking a passionate salesperson with a strong track record in selling IT and security services to medium and large enterprises. You will build strategic relationships, present technology roadmaps, and drive digital transformation for clients.

You will work closely with Solutions Specialists, lead quarterly business reviews, and identify commercial opportunities within existing accounts. A proactive, tech‑savvy communicator will excel in this role.

Qualifications

• Excellent communication and stakeholder management abilities.
• Proven track record of selling IT and security services to medium/large enterprises.
• Ability to translate business goals into actionable technology roadmaps.
• Experience presenting to C-level executives and negotiating commercial terms.
• Strong delivery of KPI targets and revenue growth.

Responsibilities

• Achieve and exceed sales growth targets for IT and security services.
• Conduct QBRs with clients to review roadmaps and performance.
• Arrange face-to-face meetings with clients for relationship building.
• Create detailed technology roadmaps with commercial considerations.
• Present roadmaps and proposals to client stakeholders.
• Explain tech changes to clients in clear, simple terms.
• Respond to client queries and resolve issues promptly.
• Collect and act on client feedback to improve service.
• Stay updated on industry trends and new products.
• Improve internal processes to enhance customer experience.
• Collaborate with technical teams to provide accurate guidance.

Skills

Interpersonal skills

C-level negotiations

Client relationship management

Presentation skills

KPI driven

Technical business translation

Roadmapping capability

Security knowledge

Sales targets tracked

Driver's license

Tools

Microsoft 365

Azure

Windows Server

Antivirus solutions

Job description

We are looking for a passionate, enthusiastic individual, with a strong track record in selling IT and Security services to Medium and Large Enterprise clients, to join us as we continue our exciting growth journey. The ideal candidate will have a passion for technology and a drive to provide an excellent client experience. Focusing on building strong strategic relationships while driving our customers through the Digital Transformation, you will act as a trusted advisor for our clients and build and present detailed technology roadmaps. These will be presented at face-to-face meetings as monthly and quarterly QBR's. You will act as a go-to person for our customers and assist them in a way that ensures we achieve a high NPS score. Working closely with the technical team and Solutions Specialist, you will help in finding commercial opportunities within the base, collecting and acting on client feedback and improve the customer experience.

Duties & Responsibilities

• Achieve and exceed associated sales growth targets
• Conduct QBR’s with clients
• Face to face meetings with clients
• Creating detailed technology roadmaps with commercials
• Presenting roadmaps and proposals
• Communicating technology and company changes to clients
• Answering client account queries
• Collecting and acting on client feedback
• Staying up to date with industry trends, new products and services, and technological developments.
• Improving customer experience by proactively working on our internal operations
• Working with the technical team and solution specialists to give up-to-date and accurate technical advice to clients.

Qualifications, Knowledge and Experience:

• Strong interpersonal skills
• Experience in presenting and negotiating with C-level
• Build strong relationships and report with clients of medium and large size businesses across multiple sectors
• Great presentation skills
• Works well to achieve KPI’s and business objectives
• Ability to have technical or difficult conversations with clients in a positive and simple way
• Able to understand a client’s business goals and translate this into actionable technology roadmaps, that will make a difference to their business
• Technical understanding of core products
• Strong track record in exceeding sales targets across IT support, IT services and security
• A valid driver’s license and own car
• Antivirus
• Windows Server
• Azure
• Microsoft 365
• Security solutions and concepts (antispam, EDR, MFA, security reviews)
• 5 years experience working at an MSP or similar
• 5 years experience in customer success