Workforce Support Administrator

Serco; Helston; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

29 days’ holiday

Contributory pension

Internal training courses

Employee Assistance Programme

Flexible/hybrid working

Staff discounts

Volunteer day

Job summary

Serco is seeking a Workforce Support Administrator to provide workforce administration and employee support services across the Royal Navy Support portfolio, with a focus on IMOS contract and AESAS activities. You will maintain accurate workforce data, coordinate recruitment, attendance and HR reporting, and help ensure GDPR-compliant records to support operational delivery.

This full-time role based near RNAS Culdrose offers a structured environment with opportunities to contribute to defence

Qualifications

• Experience in workforce administration and employee lifecycle processes.
• Maintaining workforce databases, personnel records and producing management information reports.
• Excellent Microsoft Excel skills with the ability to analyse data and produce accurate reporting.
• Confident handling of confidential workforce and HR information with professionalism and integrity.

Responsibilities

• Act as the workforce administration focal point across the Royal Navy Support portfolio, supporting employees and managers with workforce-related queries.
• Coordinate Time2Work administration, reporting and monitoring activities, ensuring compliance and timely resolution of queries.
• Maintain accurate workforce records, personnel files, databases and reporting tools in line with GDPR requirements.
• Support recruitment activities by coordinating interviews, onboarding, pre-employment documentation and recruitment tracking.
• Administer attendance, annual leave and absence processes, while supporting payroll query resolution and workforce reporting.
• Produce workforce reports, metrics and management information to support governance forums and workforce planning.

Skills

Workforce admin

Data management

Excel skills

Confidentiality

Prioritisation

Tools

Microsoft Excel

Job description

Ready to impact a better future?

Location: RNAS Culdrose, Helston, TR12 7RH

Salary: Competitive salary plus excellent benefits

Schedule: Full-time, Monday – Friday 38 hours per week

As the Workforce Support Administrator, you’ll provide workforce administration, coordination and employee support services across the Royal Navy Support portfolio, with a primary focus on the Integrated Merlin Operational Support (IMOS) contract and support to Aviation Engineering and Safety Assurance Services (AESAS) activities as required. You’ll play a key role in ensuring workforce information is accurate, compliant and readily available to support operational delivery.

This is a role where your work has purpose. By supporting employees throughout the employee lifecycle and maintaining accurate workforce data and processes, you'll help create impactful solutions that enable operational teams to focus on delivering vital services. Your work will support colleague growth, build trust and contribute to a positive impact on communities through the effective delivery of defence support services.

What You’ll Do As a Workforce Support Administrator

• Act as the workforce administration focal point across the Royal Navy Support portfolio, supporting employees and managers with workforce-related queries.
• Coordinate Time2Work administration, reporting and monitoring activities, ensuring compliance and timely resolution of queries.
• Maintain accurate workforce records, personnel files, databases and reporting tools in line with company procedures and General Data Protection Regulation (GDPR) requirements.
• Support recruitment activities by coordinating interviews, onboarding, pre-employment documentation and recruitment tracking.
• Administer attendance, annual leave and absence processes, while supporting payroll query resolution and workforce reporting.
• Produce workforce reports, metrics and management information to support governance forums, leadership reviews and workforce planning activities.

Does this sound like you?

• Experience in workforce administration and employee lifecycle processes.
• Strong experience maintaining workforce databases, personnel records and producing management information reports.
• Excellent Microsoft Excel skills, with the ability to analyse data and produce accurate reporting.
• Confident handling confidential workforce and human resources information with professionalism and integrity.
• Strong organisational, communication and problem-solving skills, with the ability to manage competing priorities effectively.

What We Offer

• 29 days’ holiday plus bank holidays (
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).