ISS Regional Manager

Veolia; Kempston Hardwick; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Company pension

Employee discounts

Health & wellbeing resources

Virtual GP service

Volunteer day

Training & development

Job summary

Veolia is seeking a Regional Manager for Industrial Site Services to oversee operational performance across the region with a strong focus on safety and compliance. The role drives profitable growth by leading customer services, operations and financial performance, while developing leaders and building a robust pipeline.

You will set strategic direction, manage stakeholder relationships and deliver continuous improvement to meet client needs, including regional P&L, budgets and monthly reviews.

Qualifications

• Deep knowledge of Industrial Site Services.
• Experience leading a large workforce.
• Ability to coordinate multiple projects and meet deadlines.
• Proven track record in customer management and engagement.

Responsibilities

• Build strategic customer partnerships to deliver lean, industry-leading technical solutions and maintain key client relationships.
• Identify innovation opportunities and maximise customer integration by understanding their business drivers.
• Control costs and resources to add customer value and ensure fleet compliance.
• Define and execute regional strategy aligned with business goals, set team objectives and develop talent.
• Champion a people-first culture focused on safety, wellbeing and innovation while attracting and retaining top talent.

Skills

Industrial Site Services knowledge

People leadership

Stakeholder management

Customer relationship management

Job description

Salary: Competitive Salary plus Bonus, Pension, Private Medical and Car/Car Allowance

Location: South - Stewartby / Southampton / Cardiff

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

The Regional Manager for Industrial Site Services (ISS) will be accountable for complete operational performance across the region, with safety and compliance as top priorities. This role drives profitable and ambitious growth by leading customer services, operations, and Health & Safety performance with significant autonomy, while fostering business development, maximising efficiencies, and building a future pipeline of opportunities aligned with financial targets.

The Regional Manager sets strategic direction, develops leaders in a fast-paced environment, and drives continuous improvement to meet and exceed customer needs. Key responsibilities include ensuring safe systems of work, managing stakeholder relationships, innovating safer and more efficient working methods, and overseeing all financial elements including monthly account reviews, annual budgets, and regional P&L management.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

• Build strategic customer partnerships to deliver lean, industry-leading technical solutions, lead compliant operational bids, and maintain key client relationships, positioning Veolia as their trusted expert partner.
• Identify innovation opportunities and maximise customer integration by understanding their business drivers and sector developments.
• Control costs and resources to add customer value and ensure fleet compliance.
• Define and execute regional strategy aligned with business goals, set team objectives, drive engagement, and develop talent through succession planning and career development.
• Champion a people-first culture focused on safety, wellbeing, and innovation while attracting, retaining, and developing top talent from within.
• Lead on the ISS Steering Committee, manage Trade Union negotiations, and build strategic stakeholder relationships to drive organic growth.
• Develop customer understanding of Net Zero offering to support them achieving their goals.
• Deliver an ambitious carbon reduction strategy.

What are we looking for?

• In depth knowledge of Industrial Site Services.
• Experience of leading & managing a large workforce.
• Ability to coordinate multiple projects and demands as well as hitting deadlines.
• Proven track record in customer management and engagement.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive