Customer Success Manager

Remote Worker LTD.; Reading; On-site; GBP 28,000 - 42,000; Full time

Job summary

Wireless Logic is hiring a Customer Success Manager in Reading, UK. You will onboard new customers, drive adoption of products and services, and maintain strong client relationships. Regular reviews and proactive support will be part of your role, with structured induction to bring you up to speed.

Experience in IoT or related fields is a bonus, and you’ll work with Sales to cross-sell where appropriate. The position emphasizes customer satisfaction and continuity within a flexible,

Qualifications

• At least 1 year's experience in a customer-facing role (sales, support or account management).
• Strong written, verbal and presentation skills.
• Effective time management and clear communication.
• Collaborative team player.

Responsibilities

• Keep Salesforce and internal systems up to date.
• Monitor activation and cancellations and coordinate with Account Managers.
• Support Account Management on strategic/high revenue accounts and handle initial queries.
• Drive resolution of customer issues, escalations and outages until resolved.
• Manage post-sales onboarding and ensure orders progress on time.
• Conduct quarterly business reviews (face-to-face or Teams).
• Build and maintain long-term customer relationships.
• Feed customer feedback back into the business to improve the experience.

Skills

Customer-facing experience

Strong communication

Time management

Team collaboration

Tools

Salesforce

CRM systems

PACS

Job description

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Customer Success Manager

We're looking for a proactive, enthusiastic person to join our Customer Success team who puts customer happiness first!

The role

You’ll work alongside the Salesperson to onboard new customers and drive adoption of their chosen products and services. You’ll host regular service reviews, track success metrics, and spot opportunities to cross/upsell where it solves a customer challenge. This role will build your Client Relationship skills from the ground up, with regular training and a clear development path.

Experience in IoT or a similar industry is a bonus, not a requirement. We’ll get you up to speed with a structured induction.

Your Key Responsibilities

• Keeping Salesforce and internal systems (including PACS) accurately updated
• Monitoring activation and cancellation reports, coordinating with Account Managers on next steps
• Supporting Account Management on strategic or high revenue accounts, handling initial customer queries
• Driving resolution of customer issues, escalations and outages, chasing progress until resolved
• Managing post-sales onboarding, ensuring orders go through on time and progress is tracked
• Conducting quarterly business reviews (face-to-face or Teams)
• Building and maintaining long-term customer relationships
• Feeding customer feedback back into the business to improve the experience

Your Skills & Experience

• At least 1 year's experience in a customer-facing role (sales, support or account management)
• Natural desire to help others and build rapport across all levels
• Strong written, verbal and presentation skills
• Effective time management and clear communication
• Collaborative team player

Our Culture & Benefits

At Wireless Logic, we foster a culture of trust, ownership, and collaboration. You’ll be empowered to make decisions, try new approaches, and deliver meaningful solutions. We embrace flexibility, support lifelong learning, and encourage knowledge sharing across teams.

For UK: Benefits Of Being Part Of The Team: