IoT & Logistics Customer Onboarding Lead

Reelables; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a Mid-Senior level professional to join their team. The role focuses on ensuring a smooth onboarding experience for customers and involves guiding installations, conducting workshops, and collecting feedback for future product development. Candidates should have experience in logistics and B2B customer-facing roles, as well as an understanding of IoT technologies. This full-time position offers a dynamic work environment with opportunities to make a significant impact.

Qualifications

• 2+ years of experience in B2B customer-facing work with technical products.
• Experience using and implementing IoT or warehouse automation technologies.
• Track record of building trust and effectively communicating with stakeholders.

Responsibilities

• Ensure customers have a smooth onboarding experience.
• Compose success plans outlining customer objectives and metrics.
• Guide customers through installations virtually or in person.
• Conduct workshops to recommend workflow changes.
• Collect feedback for product development.

Skills

Experience in logistics or warehousing

B2B customer-facing work experience

Implementing IoT technologies

Strong priority management

Building trust with stakeholders

Effective communication

Problem-solving skills

Initiative taking

Thriving in fast-paced environments

Job description

A leading technology firm in the United Kingdom is seeking a Mid-Senior level professional to join their team. The role focuses on ensuring a smooth onboarding experience for customers and involves guiding installations, conducting workshops, and collecting feedback for future product development. Candidates should have experience in logistics and B2B customer-facing roles, as well as an understanding of IoT technologies. This full-time position offers a dynamic work environment with opportunities to make a significant impact.