Investigation Assistant

nmc; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

The NMC is seeking an Investigation Assistant to support the Sensitive and Complex Casework Team in London. You will help progress regulatory cases, maintain records, and handle sensitive information with discretion.

The role involves coordinating enquiries and collaborating with paralegals and lawyers to ensure timely, accurate case progression. Ideal candidates will have strong administrative skills, attention to detail, and the ability to work independently and as part of a team, delivering a

Qualifications

• Experience in administrative or casework support in a regulated or structured environment.
• Experience handling sensitive information with discretion and integrity.
• Strong organisational skills with ability to prioritise a varied workload.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Assist progression of casework by supporting lawyers, paralegals and management within timescales.
• Maintain accurate records and update case management systems.
• Process incoming correspondence and ensure prompt documentation.
• Support preparation of case documentation and audit trails.

Skills

Administrative support

Casework knowledge

Attention to detail

Communication

IT skills

Databases

Team collaboration

Tools

Case management systems

Databases

IT software

Job description

About the team and what we do:

The Sensitive and Complex Casework Team (SCCT) manages some of the most serious and sensitive cases within the Professional Regulation Directorate. The team plays a critical role in supporting regulatory processes by ensuring that concerns are progressed efficiently, information is handled appropriately and cases are managed in line with regulatory requirements and professional standards.

Working closely with colleagues across the organisation, the team gathers information, coordinates enquiries and supports investigations that help the NMC fulfil its public protection responsibilities. The work is varied, fast-paced and often complex, requiring a collaborative approach and a commitment to delivering an excellent service to all those involved in the process.

Your role and impact:

As an Investigation Assistant, you'll provide vital administrative and casework support to help ensure cases progress smoothly and efficiently through the early stages of the fitness to practise process. You'll work closely with Paralegals and Senior Paralegals in supporting a range of activities that contribute directly to fair and effective case progression.

You’ll be responsible for maintaining accurate case records, coordinating enquiries, handling sensitive information and acting as a professional point of contact for a range of stakeholders. Depending on business need, you'll also have the opportunity to manage straightforward screening enquiries and develop your understanding of regulatory investigations.

In this role, you’ll:

• Assist with the progression of casework by working closely with lawyers, paralegals and management, to carry out key enquiries and tasks on their behalf, within specified timescales.
• Maintain accurate records and update information on case management systems.
• Process and manage incoming correspondence and documentation, ensuring information is recorded accurately and promptly.
• Support the preparation of case documentation and maintain clear audit trails.
• Deliver a professional and responsive service to internal and external stakeholders.
• Contribute to continuous improvements across casework processes and procedures.

This role is ideal for someone who enjoys working with detailed information, thrives on organisation and wants to be part of a team whose work directly supports public protection.

What you’ll bring:

We're looking for a motivated individual who combines strong administrative skills with excellent communication and a genuine commitment to delivering high-quality work.

You'll bring:

• Experience in an administrative, casework or operational support role within a structured environment where accuracy and adherence to process are important
• Experience handling sensitive or confidential information with professionalism, integrity and discretion.
• Strong organisational skills with the ability to manage a varied workload and prioritise effectively.
• Excellent attention to detail and a commitment to maintaining accurate records and audit trails.
• Strong written and verbal communication skills, with the confidence to engage professionally with a range of stakeholders.
• Good IT skills and experience using databases, case management systems or similar digital platforms.
• A collaborative approach and the ability to work effectively both independently and as part of a team.

Most importantly, you'll share our commitment to fairness, professionalism and public protection and be motivated by the opportunity to contribute to work that makes a difference.

Salary Details

London - £28,222-£30,023

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.