Investigation Assistant

The Nursing and Midwifery Council; Greater London; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Life Insurance

30 days annual leave

Season ticket loans

Job summary

The Nursing and Midwifery Council in London is seeking an Investigation Assistant to provide essential administrative and casework support within the Sensitive and Complex Casework Team, helping cases progress in the early stages of fitness to practise.

You will maintain case records, handle sensitive information, coordinate enquiries and assist in preparing case documentation, ensuring audit trails and delivering professional service to stakeholders.

Qualifications

• Experience in an administrative, casework or operational support role.
• Experience handling sensitive information with professionalism.
• Excellent attention to detail and ability to maintain audit trails.

Responsibilities

• Assist progression of casework with lawyers and paralegals within specified timescales.
• Maintain accurate case records and update case management systems.
• Process and manage incoming correspondence and documentation accurately and promptly.
• Support preparation of case documentation and maintain clear audit trails.
• Deliver a professional and responsive service to internal and external stakeholders.
• Contribute to continuous improvements across casework processes and procedures.

Skills

Administrative skills

Case management

Handling sensitive information

Organisational skills

Communication skills

IT skills

Teamwork

Tools

Case management systems

Job description

Investigation Assistant

Application Deadline: 12 October 2026

Department: Sensitive and Complex Casework Team

Employment Type: Permanent - Full Time

Location: London, Westfield Avenue

Reporting To: Aarti Sharma

Compensation: £28,222 - £30,023 / year

Description

About the team and what we do: The Sensitive and Complex Casework Team (SCCT) manages some of the most serious and sensitive cases within the Professional Regulation Directorate. The team plays a critical role in supporting regulatory processes by ensuring that concerns are progressed efficiently, information is handled appropriately and cases are managed in line with regulatory requirements and professional standards.

Working closely with colleagues across the organisation, the team gathers information, coordinates enquiries and supports investigations that help the NMC fulfil its public protection responsibilities. The work is varied, fast-paced and often complex, requiring a collaborative approach and a commitment to delivering an excellent service to all those involved in the process.

Your role and impact: As an Investigation Assistant, you'll provide vital administrative and casework support to help ensure cases progress smoothly and efficiently through the early stages of the fitness to practise process. You'll work closely with Paralegals and Senior Paralegals in supporting a range of activities that contribute directly to fair and effective case progression.

You will be responsible for maintaining accurate case records, coordinating enquiries, handling sensitive information and acting as a professional point of contact for a range of stakeholders. Depending on business need, you'll also have the opportunity to manage straightforward screening enquiries and develop your understanding of regulatory investigations.

In this role, you'll:

• Assist with the progression of casework by working closely with lawyers, paralegals and management, to carry out key enquiries and tasks on their behalf, within specified timescales.
• Maintain accurate records and update information on case management systems.
• Process and manage incoming correspondence and documentation, ensuring information is recorded accurately and promptly.
• Support the preparation of case documentation and maintain clear audit trails.
• Deliver a professional and responsive service to internal and external stakeholders.
• Contribute to continuous improvements across casework processes and procedures.

This role is ideal for someone who enjoys working with detailed information, thrives on organisation and wants to be part of a team whose work directly supports public protection.

What you’ll bring

We're looking for a motivated individual who combines strong administrative skills with excellent communication and a genuine commitment to delivering high-quality work.

You’ll bring:

• Experience in an administrative, casework or operational support role within a structured environment where accuracy and adherence to process are important
• Experience handling sensitive or confidential information with professionalism, integrity and discretion.
• Strong organisational skills with the ability to manage a varied workload and prioritise effectively.
• Excellent attention to detail and a commitment to maintaining accurate records and audit trails.
• Strong written and verbal communication skills, with the confidence to engage professionally with a range of stakeholders.
• Good IT skills and experience using databases, case management systems or similar digital platforms.
• A collaborative approach and the ability to work effectively both independently and as part of a team.

Most importantly, you'll share our commitment to fairness, professionalism and public protection and be motivated by the opportunity to contribute to work that makes a difference.

Salary Details

London - £28,222-£30,023

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.