Investigation Adviser - Triage

General Medical Council; Manchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

30 days holiday

15% employer pension contribution

Learning and development opportunities

Flexible working patterns

Salary reviewed annually

Discounts at high street stores

Discounted gym membership

Private medical insurance

Employee assistance programme

Cycle to work scheme

Bike lockers and showers

Job summary

The General Medical Council (GMC) is recruiting Investigation Advisers to join the Triage team in our Manchester office. We have permanent and 2-year fixed-term contracts with a start date of 11 January 2027, and a mandatory full-time induction in Manchester.

You will provide administrative and operational support to the Triage section and Investigation Officer colleagues. You will review enquiries, evaluate information and liaise with colleagues, medical professionals and the public to

Qualifications

• Good analytical skills and ability to assess information using criteria, guidance and policies.
• Ability to communicate information clearly and effectively.
• Demonstrated commitment to excellent customer service.

Responsibilities

• Review enquiries and decide if they raise Fitness to Practise concerns requiring investigation.
• Evaluate information and progress enquiries in line with guidelines.
• Liaise with colleagues, medical professionals, the public and external organisations to manage enquiries and informed decisions.

Skills

Analytical skills

Information assessment

Clear communication

Customer service

Job description

Investigation Adviser – Triage

We currently have the below opportunities available;

• 3 x Investigation Adviser - Triage (Permanent)
• 4 x Investigation Adviser - Triage (2 year Fixed Term Contract)

The General Medical Council Fitness to Practise directorate is responsible for reviewing and investigating concerns about doctors. As part of that remit, we’re looking for Investigation Advisers to work in our Triage team. As an Investigation Adviser you will be responsible for providing comprehensive administration and operational support to the Triage section and Investigation Officer colleagues.

The Triage Investigation Adviser will play a leading role in public protection by:

• Reviewing enquiries we receive and making decisions on whether they raise Fitness to Practise concerns that require investigation by the GMC.
• Evaluating information that we receive and making robust decisions by progressing enquiries in line with agreed guidelines.
• Liaising with colleagues, medical professionals, members of the public and external organisations to be able to effectively manage enquiries and make informed decisions.

We’re looking for people with good analytical skills, who have experience of assessing information using criteria, guidance, and policies, to reach a view on appropriate next steps. You will be able to communicate information clearly and effectively and demonstrate excellent customer service.

The start date for successful applicants will be 11 January 2027, you will be required to attend a full-time face-to-face induction for the first three weeks, in our Manchester office. Annual leave will not be permitted during this period, unless in exceptional circumstances and with prior approval. Current office attendance requirement is minimum 2 days per month (subject to change) with the first Wednesday of each month being mandatory.

You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job pack.

GMC Benefits – Why work for us

We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.

You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Flexible working patterns
• Attractive salary that’s reviewed annually
• Discounts at 100s of high street and online stores
• Discounted gym membership
• Private medical insurance
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute
• Bike lockers and shower facilities

We are happy to consider a range of flexible working options. Flexible working requests will be considered in line with the policy.

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent, and free from discrimination. We are committed to the Disability Confident employer scheme and support its principles. However, please note that although we are committed to promoting diversity and inclusion, the Disability Confident interview scheme will not be applied for this role on this occasion.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)