Inventory Operative

Serco Group Plc; Leicester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days' holiday

Pension scheme up to 6%

Internal training & progression

Employee assistance programme

Staff discounts

Job summary

Serco Group plc in Leicester is seeking an Inventory Operative to drive company vehicles, deliver and assemble items, and support service delivery across the East and West Midlands. You will plan routes, maintain documentation, and ensure vehicle safety, with a focus on customer service at delivery locations.

The role requires a Full UK Category B licence, familiarity with MS Office, and strong communication skills.

Qualifications

• Experience in driving or customer service roles.
• Strong communication skills and ability to build positive relationships.
• Ability to prioritise workloads and make sound decisions.
• Organised, dependable and committed to delivering excellent service.
• Hold a Full UK Category B driving licence and understand UK driving regulations.

Responsibilities

• Safely drive company vehicles and follow policies and procedures.
• Transport and assemble furniture and appliances.
• Plan delivery routes and complete deliveries on time.
• Return unused or damaged stock to the warehouse.
• Carry out daily vehicle inspections and report defects.

Skills

Strong communication

Route planning

Problem solving

Organised & dependable

Full UK Category B license

UK road regulations knowledge

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Location: Leicester, LE3 1TH (base location) covering East Midlands, West Midlands, East of England

Salary: £27,750 plus excellent benefits

Schedule: Permanent, 37.5 hours per week, Monday to Friday, 8am to 4pm

Ready to impact a better future?

What you’ll do as an Inventory Operative

• Safely drive company vehicles in line with legislation, company policies, and operational procedures.
• Transport and assemble household furniture, appliances, and other items as required.
• Planning delivery routes and completing deliveries on time.
• Returning unused or damaged stock to the warehouse
• Carry out daily vehicle inspections, report defects, and arrange servicing and MOT requirements where necessary.
• Providing good customer service at delivery locations.
• Follow road, workplace, and health & safety regulations.
• Complete accurate documentation and use internal IT systems for administration and journey reporting.
• Communicate effectively with operational teams, stakeholders, and external agencies to support service delivery.

Experience in a driving or customer service role

• Strong communication skills with the ability to build positive working relationships.
• Able to prioritise workloads, solve problems, and make sound decisions in challenging situations.
• Organised, dependable, and committed to delivering excellent service with integrity and care.
• Comfortable using Microsoft Excel, Word, Outlook, and other digital tools.
• Full UK Category B driving licence.
• Good understanding of UK driving regulations and road safety requirements.

Benefits

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards, and a Basic DBS check which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.