International Benefits Consultant

FJN Recruitment Solutions; Brighton; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

FJN Recruitment Solutions in the United Kingdom invites an experienced Account Manager to renew and expand a portfolio of international employee benefits clients. You will secure renewals, manage day-to-day service queries, and coordinate with insurers and internal teams to deliver seamless solutions.

Based in Hove with flexible working, you will lead on new opportunities, align processes with UK and international markets, and maintain compliant records while building trusted client

Responsibilities

• Renew your portfolio of clients, offering them the best available solutions to secure them as long term clients and hitting your renewal targets
• Support existing clients across the full range of International employee benefits with day to day service queries and requests; membership changes, invoicing and payment details, claims assistance, member policy queries etc.
• Leading on new client sales opportunities across Individual and SME (with the potential of some Corporate client work), to help put in place or review their international benefits.
• Advising across a full range of International benefits, you will build trust with clients through your expert knowledge and consultative approach.
• Cultivate a robust pipeline of new business opportunities, both self generated through proactive outreach and converting from leads generated form the business.
• Lead on scheme implementation; manage the onboarding member data, assist with member forms / declarations where required, assist with company documentation where required.
• Complete and document all compliance file requirements. Completing and recording our compliance checklist for each new client and client renewal.
• Support employee presentations where required
• Support existing clients across the full range of International employee benefits with day to day service queries and requests; membership changes, invoicing and payment details, claims assistance, member policy queries etc.
• Supporting in maintaining our International products broking sheets, keeping them updated for all International individual and company products across all insurers.
• Proactively contact existing clients in line with customer service & renewal strategy (post on boarding call, 6 monthly check in, product /compliance updates etc) to ensure an outstanding customer experience and provide insight on any forthcoming renewal
• For corporate clients you will assist in hosting quarterly performance review and assist in the gathering of 9 months terms, working towards scheme renewal.
• Present clients with renewal terms and host calls to talk clients through the terms, gather any updated data and assess whether their requirements have changed for the next year.
• Conduct a full market review on market options if required.
• Identify opportunities to try and cross sell in other products lines, or benefits into other countries / territories the client has.
• Compile client renewal reports.
• Working closely with the International Client Support Manager, supporting each other in busy periods and acting as cover for each other when out of the office.
• Update our Customer Management system with all client interactions and keep your workflow updated.
• Help to manage insurer relationships, building a good network of insurer
• Attend insurer training and market events and
• Work closely with the UK Account Management team to align processes and best practice where possible.
• Join up with UK Account Management team on renewals, when clients are working with us in both the UK and International markets
• Work closely with our Global Broker Network, managing a broad oversight of all markets a client has procured solutions via us, when clients have domestic renewals in markets outside the UK which align with their international plan.
• Assist with marketing content and promotion where required.
• Always work within our Brand
• Complete the required annual training modules for; Complaints, Anti Money Laundering and GDPR.
• Training will be provided internally and via our insurer partners, letting you develop a broad protection and employee benefit skill set, to work with full range of products
• The role is primarily office based at our office in Hove, but flexible working is e
• Keeping up-to-date with products, technical or legislative changes within the
• Comply at all times with the Compliance and Training and Competence Procedures of our firm.
• Comply at all times with the requirements of the Financial Services and Markets Act 2000, and the FCA Principles.
• Maintain performance standards in accordance with those outlined in the Key Performance Indicators section of the Training and Competence procedures

Job description

Roles and responsibilities

• Renew your portfolio of clients, offering them the best available solutions to secure them as long term clients and hitting your renewal targets
• Support existing clients across the full range of International employee benefits with day to day service queries and requests; membership changes, invoicing and payment details, claims assistance, member policy queries etc.
• Leading on new client sales opportunities across Individual and SME (with the potential of some Corporate client work), to help put in place or review their international benefits.
• Advising across a full range of International benefits, you will build trust with clients through your expert knowledge and consultative approach.
• Cultivate a robust pipeline of new business opportunities, both self generated through proactive outreach and converting from leads generated form the business.
• Lead on scheme implementation; manage the onboarding member data, assist with member forms / declarations where required, assist with company documentation where required.
• Complete and document all compliance file requirements. Completing and recording our compliance checklist for each new client and client renewal.
• Support employee presentations where required
• Support existing clients across the full range of International employee benefits with day to day service queries and requests; membership changes, invoicing and payment details, claims assistance, member policy queries etc.
• Supporting in maintaining our International products broking sheets, keeping them updated for all International individual and company products across all insurers.
• Proactively contact existing clients in line with customer service & renewal strategy (post on boarding call, 6 monthly check in, product /compliance updates etc) to ensure an outstanding customer experience and provide insight on any forthcoming renewal
• For corporate clients you will assist in hosting quarterly performance review and assist in the gathering of 9 months terms, working towards scheme renewal.
• Present clients with renewal terms and host calls to talk clients through the terms, gather any updated data and assess whether their requirements have changed for the next year.
• Conduct a full market review on market options if required.
• Identify opportunities to try and cross sell in other products lines, or benefits into other countries / territories the client has.
• Compile client renewal reports.
• Working closely with the International Client Support Manager, supporting each other in busy periods and acting as cover for each other when out of the office.
• Update our Customer Management system with all client interactions and keep your workflow updated.
• Help to manage insurer relationships, building a good network of insurer
• Attend insurer training and market events and
• Work closely with the UK Account Management team to align processes and best practice where possible.
• Join up with UK Account Management team on renewals, when clients are working with us in both the UK and International markets
• Work closely with our Global Broker Network, managing a broad oversight of all markets a client has procured solutions via us, when clients have domestic renewals in markets outside the UK which align with their international plan.
• Assist with marketing content and promotion where required.
• Always work within our Brand
• Complete the required annual training modules for; Complaints, Anti Money Laundering and GDPR.
• Training will be provided internally and via our insurer partners, letting you develop a broad protection and employee benefit skill set, to work with full range of products
• The role is primarily office based at our office in Hove, but flexible working is e
• Keeping up-to-date with products, technical or legislative changes within the
• Comply at all times with the Compliance and Training and Competence Procedures of our firm.
• Comply at all times with the requirements of the Financial Services and Markets Act 2000, and the FCA Principles.
• Maintain performance standards in accordance with those outlined in the Key Performance Indicators section of the Training and Competence procedures