Corporate Consultant Support

Lockton; Greater London; On-site; GBP 25,000 - 36,000; Full time

Job summary

Lockton in the United Kingdom is looking for a Client Services Assistant to support the service delivery of client accounts within the People Solutions practice. You will assist Consultants with administration and coordination to ensure daily operations run smoothly.

Key tasks include preparing client deliverables, managing client requests, and maintaining accurate records while ensuring compliance with regulations.

Qualifications

• Experience in employee benefits administration or brokerage environment desirable.
• Strong client service orientation and ability to manage multiple requests.
• Proficient in MS Office with strong Excel/PowerPoint skills.
• Excellent organisational skills and attention to detail.

Responsibilities

• Collaborate with Consultant team to meet clients' day-to-day needs.
• Prepare high-quality client deliverables and periodic status reports.
• Own daily client requests, perform quality checks on reports, and track actions.
• Participate in meetings with stakeholders and ensure follow-through on action items.
• Contribute insights from hands-on client service experience.
• Maintain accurate client records and update trackers.

Skills

Client service

Time management

Attention to detail

Problem solving

Communication

Team collaboration

Professionalism

Tools

MS Office

Excel

PowerPoint

Job description

The purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for supporting Consultants in providing client services for an assigned book of business. Duties will include administration & coordination.

Key Tasks & Duties

• Collaborate closely with the Consultant team to ensure clients’ day-to-day operational requirements are effectively met.
• Prepare high-quality client deliverables and materials, including periodic status reports and financial and technical summaries.
• Take ownership of managing and prioritising daily client requests to enable timely resolution, informed decision-making, and accurate execution. This includes conducting quality control checks on client-facing reports, identifying required actions, and providing support to consultants as needed.
• Participate in meetings with internal and external stakeholders, identifying key action points and responsible parties, and ensuring timely follow-through to deliver a high standard of customer service.
• Contribute insights and perspectives based on hands-on experience working with clients and service providers.
• Manage the tracking of project progress and timelines, maintain accurate client records, and update activity and issue trackers.
• Support team members in resolving client issues across claims, administration, compliance, and related areas.
• Ensure all activities are carried out in compliance with relevant regulatory requirements.

Skills & Knowledge

• Experience within the employee benefits Industry preferable – broker or provider background
• Proactive and enthusiasm to learn wider benefit consultancy, for healthcare and protection schemes
• Proven experience in managing timelines and working to deadlines
• Track record of accuracy and attention to detail
• Ability to adapt under pressure and problem solve
• Ability to support, add value and provide high quality outputs
• Robust comprehension and calculation skills
• Strong MS Office skills, including Excel and PowerPoint
• Strong organisation and prioritisation skills
• Fast learner, with the ability to pick-up new processes, skills and knowledge
• Strong team working and individual intuition
• Personable and professional with internal and external parties