Internal Sales Representative - Lighting

Gi Group UK; Leicester Forest East; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discretionary bonus

20 days annual leave plus bank holiday

Annual leave increases with service up

Pension scheme

Employee discount

Free on-site parking

Training and development opportunities

Friendly working environment

Job summary

Gi Group UK is recruiting an Internal Sales Representative - Lighting for Beaumont Leys, Leicester office. The role focuses on converting enquiries into orders, building strong customer relationships, and supporting the external sales team.

You will respond to enquiries by phone, email and online channels; provide product information, pricing, and availability; prepare quotations; process orders; and keep CRM records up to date. Monday to Friday, 08:00–17:00, full-time, permanent.

Qualifications

• 1–2 years in sales, customer service, internal sales or similar role.
• Excellent written and verbal communication.
• Strong organisational and time-management abilities.
• Attention to detail and accuracy.
• Proficient with Microsoft Word, Excel and Outlook.

Responsibilities

• Respond to customer enquiries via phone, email and online channels.
• Provide product information, pricing and availability.
• Prepare accurate and competitive quotations.
• Follow up quotations to maximise opportunities and secure orders.
• Process orders accurately and efficiently.
• Book supplier deliveries into the ERP system and coordinate with logistics.
• Maintain CRM records and sales activity data.
• Support external sales team with reporting and administration.

Skills

Excellent communication

Organisational skills

Attention to detail

Microsoft Office

Multi-tasking

Customer-focused

Teamwork

Tools

CRM systems

ERP systems

Job description

Internal Sales Representative - Lighting

Location: Beaumont Leys, Leicester (office-based)

Salary: Depending on experience + Discretionary bonus

Job Type: Full-time, Permanent

Hours: Monday - Friday 08:00 - 17:00

Established distributor supplying lighting products to the UK's electrical wholesale market is looking for an enthusiastic Internal Sales Executive to join the team.

This is an excellent opportunity for someone with sales or customer service experience who enjoys building strong customer relationships, delivering outstanding service, and contributing directly to business growth. As the first point of contact for many of our customers, you'll play a vital role in converting enquiries into orders and helping us maintain our reputation for excellent service.

The Role

Working closely with both customers and the external sales team, your responsibilities will include:

• Responding to customer enquiries via phone, email, and online channels.


• Providing product information, pricing, and availability updates.


• Preparing accurate and competitive quotations tailored to customer requirements.


• Following up quotations to maximise sales opportunities and secure orders.


• Processing customer orders accurately and efficiently.


• Booking supplier deliveries into the ERP system.


• Coordinating with warehouse and logistics teams to ensure on-time dispatch.


• Building and maintaining strong relationships with new and existing customers.


• Supporting the external sales team with reporting, lead tracking, and administration.


• Keeping CRM records up to date and maintaining accurate sales activity data.


• Resolving customer queries and issues promptly and professionally.

Essential Requirements

• At least 1-2 years' experience in a sales, customer service, internal sales, or similar role.


• Excellent written and verbal communication skills.


• Strong organisational and time-management abilities.


• High level of accuracy and attention to detail.


• Confident using Microsoft Office, including Word, Excel, and Outlook.


• Ability to manage multiple tasks and priorities in a fast-paced environment.


• A proactive, customer-focused approach with a willingness to learn.


• Ability to work independently and as part of a team.

Desirable

• Experience within the lighting, electrical wholesale, or electrical products sector.


• Previous experience using CRM and ERP systems.

What We Offer

• Salary DOE


• Discretionary bonus scheme


• 20 days annual leave plus bank holidays


• Annual leave increases by 1 day per year of service, up to 25 days plus bank holidays


• Company pension scheme


• Employee discount


• Free on-site parking


• Ongoing training and development opportunities


• Supportive and friendly working environment

This role would suit someone who has experience in: Internal Sales Executive, Internal Sales Representative, Sales Executive, Sales Support Executive, Customer Service Executive, Customer Sales Advisor, Account Executive, Sales Coordinator, Sales Administrator, Business Development Executive, Customer Account Manager, Internal Account Manager, Sales Advisor, Trade Counter Sales, Customer Service Advisor

Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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