Internal Sales Representative

Trulife; Sheffield; On-site; GBP 32,000 - 36,000; Full time

Job summary

Trulife in the United Kingdom seeks an Inside Sales Executive to drive sales growth through proactive telephone and digital engagement with NHS, private healthcare, mobility, orthotics and distributor customers from their Sheffield base.

You will collaborate with the external sales team, customer service and operations to deliver an excellent customer experience, manage quotations, and support launches of new products and campaigns.

Qualifications

• Proven experience in internal sales or account management.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Manage a portfolio of customer accounts through phone, email and video contact.
• Build strong relationships with NHS, private healthcare, mobility, orthotics and distributor customers.
• Generate new sales opportunities from campaigns, customer enquiries and prospecting activity.
• Follow up leads and convert opportunities into orders.
• Support tender submissions and pricing proposals where required.
• Maintain accurate pipeline and customer activity records; provide market intelligence.

Skills

Internal sales

Relationship building

Telephone selling

Written & verbal comms

Multitasking

Excel

Organisational skills

Tools

Microsoft Office Suite

CRM software

Job description

Company Description Trulife is an international medical device company focused on the creation, development, manufacture, and marketing of specialized products in Pressurecare, Orthopaedics, Prosthetics, Breastcare, Seating Solutions, and Walking Aids. The company operates direct sales forces in Ireland, the UK, the US, and Canada, and partners with over 300 specialist distributors in more than 90 countries. With seven manufacturing sites globally and more than 600 employees, Trulife supports the full lifecycle of product development, manufacturing, sales, marketing, distribution, and administration. Its core philosophy centers on meeting customer needs through product innovation, consistent quality, comprehensive education and training, and the advancement of patient care. Team members join a mission-driven organization committed to improving lives through dedicated, collaborative work.

Role Description

Reports To

UK Sales Manager

Location

Sheffield (mainly office-based with occasional travel to customers as needed)

Purpose of the Role

To drive profitable sales growth through proactive telephone and digital engagement with customers, supporting existing accounts, generating new business opportunities, managing quotations, and providing sales support across the Trulife product portfolio (including breast care, walking aids and orthotics).

The Inside Sales Executive will act as a key point of contact for customers, working closely with the external sales team, customer service, marketing, and operations to deliver an excellent customer experience and maximise sales opportunities.

Key Responsibilities

Customer Account Management

• Manage a portfolio of customer accounts through regular telephone, email and video contact.
• Build strong relationships with NHS, private healthcare, mobility, orthotics and distributor customers.
• Identify opportunities to increase product penetration and customer spend.

Sales Development

• Generate new sales opportunities from marketing campaigns, customer enquiries and prospecting activity.
• Follow up leads and convert opportunities into orders.
• Identify cross-selling and upselling opportunities across the Trulife product range.
• Support the launch of new products and promotional campaigns.

Quotations and Tender Support

• Prepare and follow up quotations in a timely manner.
• Track quotation conversion rates and proactively pursue outstanding opportunities.
• Support the preparation of pricing proposals and tender submissions where required.

Field Sales Support

• Work closely with Territory Managers to support regional growth plans.
• Manage smaller accounts and opportunities that do not require field visits.
• Arrange customer appointments and support sales campaigns.
• Maintain accurate pipeline and customer activity records.

Customer Service Excellence

• Respond promptly to customer enquiries.
• Resolve customer issues in conjunction with customer service and operations teams.
• Ensure customers receive a professional and responsive service at all times.

Customer Records and Reporting

• Maintain accurate customer records and sales opportunities.
• Produce weekly activity and pipeline reports.
• Monitor sales performance against agreed targets and KPIs.
• Provide market and competitor intelligence to management.

Skills and Experience

Essential

• Proven experience in an internal sales, account management or customer-facing sales role.
• Strong telephone selling and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently.
• Good Microsoft Office skills, including Excel.
• Strong organisational and administration skills.

Desirable

• Experience within healthcare or medical devices is not necessary as full product training will be provided.
• Knowledge of NHS customers and procurement processes.
• Experience supporting tendering or quotation processes.

Personal Attributes

• Customer-focused.
• Commercially aware.
• Proactive and self-motivated.
• Resilient and target-driven.
• Strong attention to detail.
• Team player with a collaborative approach.
• Positive and professional attitude.