Internal Sales

Kingscroft Professional Resources; Earls Barton; On-site; GBP 30,000 - 50,000; Full time

Job summary

Kingscroft Professional Resources is seeking an Internal Sales professional for a fast-paced manufacturing business. You will act as the focal point for customer orders, coordinating with external sales teams and with engineering, manufacturing, quality and dispatch.

You will handle day-to-day queries, provide product information and pricing, build quotes, and process orders. The role emphasizes proactive costing, quotes, and timely order progression to support growth.

Qualifications

• Experience in Customer Account Management or Internal Sales in a manufacturing/engineering setting.
• Ability to liaise between customers, external sales teams and engineering, manufacturing, quality and dispatch.
• Strong organisational and proactive costing, quoting and order progression skills.

Responsibilities

• Act as the primary point of contact for day-to-day customer queries, requests, and issues.
• Respond to telephone, email, and online enquiries promptly and professionally.
• Provide customers with product information, pricing, lead times, and order updates.
• Able to build a quote from material selection through to delivery.
• Build strong, positive relationships with existing and potential customers.
• Prepare and issue quotations based on customer needs and company pricing guidelines.
• Follow up on quotes to convert leads and maximise sales opportunities.
• Support external sales representatives with account management and follow-ups.
• Identify upselling or cross-selling opportunities where appropriate.
• Process sales orders accurately, ensuring all details are correct and captured in the system.
• Liaise with production, purchasing, logistics, and finance teams to ensure timely fulfilment of customer orders.
• Maintain customer records and update CRM or ERP systems.
• Monitor stock levels and communicate availability or delays to customers.
• Handle customer complaints or issues in a professional and timely manner.
• Investigate and resolve delivery, product, or invoice discrepancies.
• Ensure solutions meet both customer expectations and company policies.

Skills

Customer relationship management

Sales support

Order processing

Communication

Job description

Could you work in Internal Sales driving sales growth in a brilliant Manufacturing business Are you confident in working with external customers and internal teams in an internal engineering sales or internal technical sales role Are you well organised and proactive in progressing customer requirements from initial costing through manufacturing and to dispatch

Kingscroft has been asked to recruit for an Internal Sales candidate for a fast paced manufacturing business. As the ideal candidate you will have had experience of working in a Customer Account Management or an Internal Sales Exec role in a manufacturing , technical or engineering setting. You will be confident of acting as the focal point for customer orders; liaising closely with external sales teams initially and then through engineering, manufacturing, quality and dispatch.

Your key skills and responsibilities will include:

Customer Service Communication

• Act as the primary point of contact for day-to-day customer queries, requests, and issues.
• Respond to telephone, email, and online enquiries promptly and professionally.
• Provide customers with product information, pricing, lead times, and order updates.
• Able to build a quote from material selection through to delivery
• Build strong, positive relationships with existing and potential customers.

Sales Support

• Prepare and issue quotations based on customer needs and company pricing guidelines.
• Follow up on quotes to convert leads and maximize sales opportunities.
• Support external sales representatives with account management and follow-ups.
• Identify upselling or cross-selling opportunities where appropriate.

Order Processing Administration

• Process sales orders accurately, ensuring all details are correct and captured in the system.
• Liaise with production, purchasing, logistics, and finance teams to ensure timely fulfilment of customer orders.
• Maintain customer records and update CRM or ERP systems.
• Monitor stock levels and communicate availability or delays to customers.

Problem Resolution

• Handle customer complaints or issues in a professional and timely manner.
• Investigate and resolve delivery, product, or invoice discrepancies.
• Ensure solutions meet both customer expectations and company policies.

This is a fantastic opportunity to take on a key role for a business that is looking strengthen its internal sales and account management processes to enable continued growth and expansion. Your sales, costing and proactive skill set will vital for your success in this post.