Internal Sales Representative

HR Dept (Recruitment Agency); Hollywater; On-site; GBP 28,000 - 42,000; Full time

Job summary

HR Dept (Recruitment Agency) is seeking an Internal Sales Representative to proactively generate and develop sales opportunities with new and existing customers in the aerospace coatings and composites sector.

You will promote product features and value-added services, support campaigns with the marketing team, and manage customer inquiries while maintaining accurate CRM records and achieving sales targets.

Qualifications

• Excellent written and verbal communication skills.
• Experience in internal sales, BD, or customer-focused sales.
• Ability to influence at all levels.
• Strong organizational and time management skills.
• Experience with MS Office and CRMs.

Responsibilities

• Proactively generate and develop sales opportunities with new and existing customers.
• Communicate with customers via outbound calls, emails, and virtual meetings.
• Understand customer requirements to identify sales opportunities.
• Explain product features, benefits and value-added services.
• Support promotional campaigns and lead generation with the marketing team.
• Be the first point of contact for customer inquiries and KPI adherence.
• Route opportunities to Technical Sales Manager for closure.
• Assist in preparation of quotations, RFQs, and bid submissions.
• Maintain CRM data accuracy for customers and pipeline.
• Stay informed on product developments and market trends.
• Identify up-selling and cross-selling opportunities.

Skills

Communication skills

Internal sales experience

Customer relationship building

Organizational skills

MS Office & CRM

Tools

CRM systems

MS Office

Job description

If you want to join a leading distributor of aerospace coatings, composite materials and allied products that deliver across Europe and beyond, we have an exciting opportunity for an Internal Sales Representative to join the team.

We pride ourselves with a long-term commitment to delivering high level technical support and understanding that it's the core of our success, whether through sales or a pro-active customer services experience or frontline technical representation this is a great role for you.

Role Summary

To proactively generate and develop sales opportunities by engaging with new and existing customers, promoting the company's products and value-added services, and supporting the achievement of sales growth and customer retention objectives.

Key Deliverables & Responsibilities

• Research and qualify new leads, identify key stakeholders, and generates interest in the company's products and services.
• Communicates with customers and prospects through outbound calls, emails, virtual meetings, and follow-up activities.
• Understands customer requirements and identifies suitable sales opportunities and solutions.
• Explains and demonstrates product features, benefits, and value-added services to customers and prospects.
• Works closely with the marketing team to support promotional campaigns, direct mail activity, and lead generation initiatives.
• Acts as the first point of contact for customers, ensuring all technical and sales enquiries are managed within agreed company KPIs.
• Routes qualified opportunities to the appropriate Technical Sales Manager for further development and closure.
• Supports the preparation of major quotations, Requests for quotes, and bid submissions.
• Maintains and develops the CRM database, ensuring customer records, pipeline opportunities, and call activity are accurate and up to date.
• Keeps informed of product developments, market trends, competitor activity, and industry changes.
• Identifies opportunities to up sell and cross-sell products and services to existing customers.
• Negotiates and closes sales opportunities while achieving individual sales targets and contributing to overall business objectives.
• Develops and maintains strong customer relationships to encourage repeat business and long-term customer retention.
• Collaborates with internal departments to ensure customers receive a high level of service throughout the sales process.

Key Challenges (and KPI's)

• Achieving sales targets and business growth objectives while maintaining long-term customer relationships.
• Creating demand for the company's products and services in a highly competitive marketplace.
• Developing a comprehensive understanding of the product and service portfolio.
• Maintaining up-to-date knowledge of industry standards, specifications, regulations, and legislation that impact the business.
• Developing technical competence and product knowledge to effectively advise customers and support sales activity.
• Identifying new business opportunities and progresses sales from initial contact through to order placement and invoicing.
• Establishing credibility with customers and becomes recognised as a trusted and knowledgeable industry contact.
• Balancing customer expectations, sales objectives, and internal priorities to deliver successful outcomes.

Technical Skills and Qualifications required for the role

• Excellent written and verbal communication skills
• Proven experience within an internal sales, business development, or customer-focused sales environment
• Able to influence at all levels
• Able to manage multiple projects and performs well under pressure
• Builds rapport quickly and develops strong customer relationships
• Has strong organisational and time management skills
• Experience of working with MS Office applications and CRM's