Internal Sales Manager - Northampton

EET; Northampton; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Holiday buy/sell option

Group pension scheme

Private medical insurance

Life Assurance

Monthly Free Lunch Day

Team building events

Development opportunities

Supportive working environment

Job summary

Oprema is looking for an experienced Internal Sales Manager to lead the Northampton Internal Sales team and drive performance. You will coach, motivate and develop staff, maximise sales opportunities and partner with the Commercial Director to ensure effective account handling.

Based at the Northampton office, you will manage day-to-day operations, foster collaboration across functions and help build a fast-paced, supportive environment where initiative is valued and success is shared.

Qualifications

• Substantial experience in an Internal Sales or similar environment.
• Experience leading, supervising or managing a team.
• Experience coaching and developing others.
• Experience monitoring sales performance against targets.
• Experience using Microsoft Dynamics or a similar CRM/ERP system.
• Excellent communication and interpersonal skills.
• Ability to motivate and lead a team by example.
• Strong analytical and problem-solving skills.
• Experience producing reports and analysing sales data.
• Experience handling customer queries and complaints professionally.
• Excellent organisational skills with attention to detail.
• Collaborative approach across the business.
• Self-motivated, proactive and positive attitude.

Responsibilities

• Lead and oversee day-to-day running of the Internal Sales department.
• Coach, motivate and support the team to achieve goals.
• Monitor daily sales performance against budgets and targets.
• Ensure quotations are followed up and opportunities maximised.
• Identify and develop new sales opportunities across key verticals.
• Distribute workloads and accounts fairly across the team.
• Act as a key link between Internal Sales and the Commercial Director.
• Review account allocation and opportunities with Sales Managers.
• Attend regular meetings to discuss performance and opportunities.
• Develop and maintain relationships with existing customers and resolve queries.
• Produce regular sales reports, statistics and analysis.
• Provide feedback, coaching and support to the team.
• Manage staffing levels and workloads to meet requirements.
• Support recruitment, induction and training of new members.
• Identify learning opportunities to support team growth.
• Maintain records in Microsoft Dynamics and relevant systems.
• Be on-site point of contact for office/building matters.
• Liaise with internal teams, suppliers and building management.
• Escalate significant site or operational issues.
• Carry out additional duties as required.

Skills

Internal Sales experience

Leadership experience

Coaching skills

Sales performance tracking

CRM systems

Communication skills

Problem-solving

Organisational skills

Team recruitment

Office management

Tools

Microsoft Dynamics

Job description

Are you our next Internal Sales Manager?

At Oprema, we’re all about the people. That means we work together, we do what’s right and we go the extra mile for both our customers and our staff.

We’re looking for an experienced and driven Internal Sales Manager to lead our Internal Northampton Sales team and play a key role in driving sales performance, developing our people and ensuring we continue to deliver an exceptional service to our customers.

As our Internal Sales Manager, you’ll oversee the day-to-day running of the Internal Sales department, supporting and coaching your team to achieve their goals and maximise every sales opportunity. You’ll work closely with our Commercial Director and Sales Managers to ensure accounts and workloads are effectively managed, sales opportunities are maximised and the team is performing at its best.

As the sole manager based at our Northampton office, you’ll also act as the main point of contact for general day-to-day office and building matters, helping to ensure the site remains a professional, well-organised and welcoming place to work.

You’ll be part of a vibrant, informal and supportive team that thrives on collaboration and mutual support. This is a fantastic opportunity for someone who enjoys leading from the front, developing people and making a real impact on the success of a growing business.

Join us and be part of a supportive and energetic team, where your ideas and contributions will genuinely make a difference.

Who are we?

Facing an exciting period of growth, Oprema is proud to offer a reliable, efficient service to our valued customers. We’re already the UK’s fastest-growing multi-discipline security distributor, stockist of over 100 market-leading brands and the country’s biggest Dahua distributor.

What really sets Oprema apart in the security industry is our authentic and honest approach to business – and each other. Put simply, we’re real people, offering real security.

We work with some of the industry's leading brands and provide our customers with far more than just products. From pre- and post-sale technical support to installer training and expert advice, we’re proud to help our customers every step of the way.

If you share our enthusiasm, can-do attitude and good sense of humour, you could be the perfect fit for this role!

We’re on the lookout for somebody with ambition, drive and strong leadership skills who can take initiative and thrive in our fast-paced business. If this sounds like you, then here’s everything you need to know:

What you’ll be doing

• Leading and overseeing the day-to-day running of the Internal Sales department.
• Coaching, motivating and supporting the Internal Sales team to achieve individual and departmental goals.
• Monitoring daily sales performance against budgets and targets and keeping the team informed of progress.
• Ensuring all quotations are actively followed up and opportunities are maximised.
• Encouraging the team to identify and develop new sales opportunities, including within key vertical markets.
• Ensuring workloads and customer accounts are distributed fairly and effectively across the team.
• Acting as a key link between the Internal Sales team and the Commercial Director.
• Working closely with Sales Managers and the Commercial Director to review account allocation and sales opportunities.
• Attending regular meetings to discuss sales performance, customer accounts and business opportunities.
• Developing and maintaining strong relationships with existing customers and supporting the resolution of customer queries and complaints.
• Producing regular sales reports, statistics and analysis for management meetings and ad hoc business requirements.
• Monitoring team performance and providing regular feedback, coaching and support.
• Managing staffing levels and workloads to meet the day-to-day operational requirements of the department.
• Supporting the recruitment, induction and training of new team members.
• Identifying learning and development opportunities to support the ongoing growth of the team.
• Ensuring accurate and up-to-date records are maintained within Microsoft Dynamics and other relevant systems.
• Acting as the main on-site point of contact for general office and building queries.
• Liaising with the relevant internal teams, suppliers, contractors, landlords or building management providers regarding general office and building matters.
• Identifying and escalating significant site, maintenance or operational issues to the appropriate person.
• Any other tasks commensurate with the post.

This is not an exhaustive list and you may be required to carry out additional duties as necessitated by the needs of the business.

What you’ll have

• Substantial experience working within an Internal Sales or similar sales environment.
• Previous experience leading, supervising or managing a team.
• Experience of coaching and developing others.
• Experience of monitoring sales performance against targets and budgets.
• Experience of using Microsoft Dynamics or a similar CRM/ERP system.
• Strong people and performance management skills.
• Excellent communication and interpersonal skills.
• The ability to motivate and lead a team by example.
• Strong analytical and problem-solving skills.
• Experience of producing reports and analysing sales or business information.
• Excellent customer service skills and the ability to deal with customer queries and complaints professionally.
• The ability to work in a fast-paced environment and manage multiple priorities.
• Excellent organisational skills and attention to detail.
• A collaborative approach to working with colleagues across the business.
• A self‑motivated, proactive and positive attitude.

It would be great if you also have

• Formal sales training and/or a relevant sales qualification.
• Experience within the security, technology, distribution or related industry.
• Previous experience managing a sales team.
• Experience of working with CRM systems and analysing sales data.

What you’ll get

• 25 days’ annual leave (increasing to 27 upon 3 years’ service), plus Bank Holidays.
• The opportunity to buy or sell up to 3 days’ holiday per year.
• Group pension scheme, with increasing employer contributions upon 3 years’ service.
• Private medical insurance upon completion of your probation period.
• Life Assurance – DIS benefit upon completion of your probation period.
• Monthly Free Lunch Day.
• Regular team building, fundraising events and activities.
• Opportunities for personal and professional development.
• A supportive, friendly and informal working environment where your contribution really matters.
  

Think you’ve got what it takes?

If you’re an experienced sales professional with a passion for leading people, driving performance and building strong customer relationships, we’d love to hear from you.