Internal Sales Executive — Customer-Centric Growth & Bonus

Nelson Permanent Placements; West Bromwich; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Company pension scheme

Life assurance (4x salary)

Cash health plan

Employee Assistance Programme (24/7 GP

Discounted gym membership

Training and development opportunities

Free annual flu vaccination vouchers

Cycle to work scheme

Job summary

Nelson Permanent Placements are recruiting for an Internal Sales Executive on behalf of a well-established, globally recognised manufacturer of electrical, mechanical and safety infrastructure solutions. Based in West Bromwich, the role supports the sales team by processing orders, handling enquiries and delivering excellent customer service in a fast-paced environment.

You will build strong customer relationships, prepare quotations, manage delivery schedules and liaise with manufacturing and

Qualifications

• Experience in Internal Sales, Sales Support, Customer Service or Account Management.
• Strong communication and relationship-building skills.
• Professional telephone manner and customer-focused mindset.
• Proficiency with Word and Excel.
• Experience using CRM systems (Salesforce, InforX or similar).
• Highly organized with ability to prioritise workloads.
• Ability to work independently and as part of a team.
• Proactive attitude and willingness to go the extra mile for customers.
• Strong administration skills and attention to detail.

Responsibilities

• Process customer orders accurately using internal systems.
• Progress orders to dispatch and monitor delivery schedules.
• Respond to enquiries on stock, pricing and product information.
• Provide first-line technical support where possible.
• Produce and issue quotations.
• Maintain regular communication with customers, transport providers and external sales teams.
• Conduct outbound sales calls to promote products and re-engage inactive accounts.
• Support account administration including debit/credit queries.
• Organise transport for non-standard deliveries.
• Liaise with manufacturing, assembly and delivery teams.
• Provide admin support to the wider sales team.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Relationship-building

Telephone manner

Independent & team worker

Proactive attitude

Attention to detail

Strong admin skills

Tools

Microsoft Word

Microsoft Excel

Salesforce

InforX

Job description

Nelson Permanent Placements are recruiting for an Internal Sales Executive on behalf of a well-established, globally recognised manufacturer of electrical, mechanical and safety infrastructure solutions. Based in West Bromwich, the role supports the sales team by processing orders, handling enquiries and delivering excellent customer service in a fast-paced environment.

You will build strong customer relationships, prepare quotations, manage delivery schedules and liaise with manufacturing and