Internal Sales Executive

Nelson Permanent Placements; West Bromwich; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Company pension scheme

Life assurance (4x salary)

Cash health plan

Employee Assistance Programme (24/7 GP

Discounted gym membership

Training and development opportunities

Free annual flu vaccination vouchers

Cycle to work scheme

Job summary

Nelson Permanent Placements are recruiting for an Internal Sales Executive on behalf of a well-established, globally recognised manufacturer of electrical, mechanical and safety infrastructure solutions. Based in West Bromwich, the role supports the sales team by processing orders, handling enquiries and delivering excellent customer service in a fast-paced environment.

You will build strong customer relationships, prepare quotations, manage delivery schedules and liaise with manufacturing and

Qualifications

• Experience in Internal Sales, Sales Support, Customer Service or Account Management.
• Strong communication and relationship-building skills.
• Professional telephone manner and customer-focused mindset.
• Proficiency with Word and Excel.
• Experience using CRM systems (Salesforce, InforX or similar).
• Highly organized with ability to prioritise workloads.
• Ability to work independently and as part of a team.
• Proactive attitude and willingness to go the extra mile for customers.
• Strong administration skills and attention to detail.

Responsibilities

• Process customer orders accurately using internal systems.
• Progress orders to dispatch and monitor delivery schedules.
• Respond to enquiries on stock, pricing and product information.
• Provide first-line technical support where possible.
• Produce and issue quotations.
• Maintain regular communication with customers, transport providers and external sales teams.
• Conduct outbound sales calls to promote products and re-engage inactive accounts.
• Support account administration including debit/credit queries.
• Organise transport for non-standard deliveries.
• Liaise with manufacturing, assembly and delivery teams.
• Provide admin support to the wider sales team.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Relationship-building

Telephone manner

Independent & team worker

Proactive attitude

Attention to detail

Strong admin skills

Tools

Microsoft Word

Microsoft Excel

Salesforce

InforX

Job description

Nelson Permanent Placements are working with our client recruiting for an Internal Sales Executive.

This is an excellent opportunity to join a well-established and globally recognised manufacturer of electrical, mechanical and safety infrastructure solutions. Due to continued growth, they are seeking a motivated and customer-focused Internal Sales Executive to support their sales team from their West Bromwich office.

The successful candidate will be responsible for processing customer orders, managing enquiries, providing quotations and building strong customer relationships. This role would suit an organised individual with excellent communication skills who enjoys delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

• Process customer orders accurately and efficiently using internal systems.
• Progress orders through to dispatch and monitor delivery schedules.
• Respond to customer enquiries relating to stock availability, pricing and product information.
• Provide first-line technical support where possible.
• Produce and issue customer quotations.
• Maintain regular communication with customers, transport providers and external sales teams.
• Conduct outbound sales calls to promote products, re-engage inactive accounts and support sales campaigns.
• Support account administration, including debit and credit queries.
• Organise transport for non-standard deliveries.
• Liaise with internal departments regarding manufacturing, assembly and delivery issues.
• Provide administrative support to the wider sales team as required.
• Maintain accurate records of customer interactions and activity.

Qualifications

• Have previous experience within an Internal Sales, Sales Support, Customer Service or Account Management position.
• Possess strong communication and relationship-building skills.
• Have a professional and confident telephone manner.
• Be competent using Microsoft Word and Excel.
• Have experience using CRM systems (Salesforce, InforX or similar would be advantageous).
• Be highly organised with the ability to prioritise workloads effectively.
• Be able to work independently and as part of a team.
• Demonstrate a proactive attitude and willingness to go the extra mile for customers.
• Have strong administration skills and attention to detail.

Benefits

• Competitive salary of up to £29,000 per annum plus company bonus scheme.
• Based in West Bromwich.
• Monday to Thursday 8:30am – 4:30pm and Friday 8:30am – 4:00pm.
• 25 days annual leave plus bank holidays plus Christmas festive shutdown.
• Company-wide bonus scheme.
• Company pension scheme.
• Life assurance (4x salary), Cash health plan, Employee Assistance Programme including 24/7 virtual GP access.
• Discounted gym membership.
• Enhanced family-friendly policies.
• Training and development opportunities.
• Service and recognition awards.
• Free annual flu vaccination vouchers and cycle to work scheme.

How to Apply

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.