Internal Sales Executive

Watton Recruitment Ltd; Shefford; On-site; GBP 24,000 - 32,000; Full time

Job summary

Watton Recruitment Ltd is seeking an enthusiastic Internal Sales Executive for our client in Shefford, Bedfordshire. The role combines around 60% phone and email sales with 40% back-office order processing, quotes, and customer service to keep customer activity moving smoothly.

You will own a portfolio of accounts, drive growth, and support the external sales team as their admin right hand, while maintaining CRM data and meeting targets.

Responsibilities

• Own and grow an allocated portfolio of existing customers, creating clear targets for revenue, margin and account growth
• Build relationships with key decision makers and technical contacts, driving customer loyalty and repeat business
• Make regular, planned outbound calls and emails to existing, lapsed and prospective customers to uncover needs and generate orders
• Prospect and qualify new business opportunities through outbound activity
• Re-engage lapsed accounts and support customer retention
• Identify upselling and cross-selling opportunities across our product range
• Maintain accurate pipeline activity and customer data in the CRM
• Work towards agreed monthly and annual sales and activity targets
• Process customer orders accurately and on time, making sure all details are captured correctly in our system
• Prepare and issue quotations based on customer requirements and company pricing guidelines, and follow up to convert them into orders
• Act as a first point of contact for day-to-day customer queries on stock, pricing, lead times and order status
• Investigate and resolve faults, returns, warranty claims, delivery problems and invoice discrepancies, keeping the customer informed throughout
• Support external sales representatives with their requests, including quotes, account follow-ups, pricing queries and order chasing
• Liaise with purchasing, warehouse, logistics and finance teams to ensure orders are fulfilled on time
• Monitor stock availability and proactively communicate delays or alternatives to customers
• Keep CRM records accurate and up to date

Skills

Outbound calls

Account management

CRM experience

Customer service

Job description

The Role

Our client based in Shefford Bedfordshire are looking for a motivated, well-organised Internal Sales Executive to join our busy sales office. This is a genuinely split role: around 60% of your time will be spent on the phone and email growing sales and managing your own portfolio of existing, lapsed and new customers, and the remaining 40% will be spent keeping orders, quotes and customer service moving smoothly behind the scenes.

You will own a portfolio of accounts and be expected to grow it, while also working closely with our external sales team as their right hand on the admin side

Key Responsibilities

Business Development and Account Growth

• Own and grow an allocated portfolio of existing customers, creating clear targets for revenue, margin and account growth


• Build relationships with key decision makers and technical contacts, driving customer loyalty and repeat business


• Make regular, planned outbound calls and emails to existing, lapsed and prospective customers to uncover needs and generate orders


• Prospect and qualify new business opportunities through outbound activity


• Re-engage lapsed accounts and support customer retention


• Identify upselling and cross-selling opportunities across our product range


• Maintain accurate pipeline activity and customer data in the CRM


• Work towards agreed monthly and annual sales and activity targets

Sales Administration and Customer Service

• Process customer orders accurately and on time, making sure all details are captured correctly in our system


• Prepare and issue quotations based on customer requirements and company pricing guidelines, and follow up to convert them into orders


• Act as a first point of contact for day-to-day customer queries on stock, pricing, lead times and order status


• Investigate and resolve faults, returns, warranty claims, delivery problems and invoice discrepancies, keeping the customer informed throughout


• Support external sales representatives with their requests, including quotes, account follow-ups, pricing queries and order chasing


• Liaise with purchasing, warehouse, logistics and finance teams to ensure orders are fulfilled on time


• Monitor stock availability and proactively communicate delays or alternatives to customers


• Keep CRM records accurate and up to date