Internal Sales Executive

Reed Specialist Recruitment; England; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Healthcare

Company pension

22 days annual leave

Onsite parking

Uniform

Training & development

Job summary

Reed Specialist Recruitment is seeking an Internal Sales Co-ordinator to join its busy sales team in the UK. You will handle enquiries by phone and email, process quotations and orders, and maintain CRM records to support accurate order handling and customer communications.

Office-based, five days a week, you will build strong customer relationships, liaise with warehouse teams, and support the external sales team while developing product knowledge and process improvements.

Qualifications

• At least 2 years' experience in internal sales, sales support, customer service or sales coordination.
• Proven experience processing customer quotations and sales orders accurately.
• Strong administration, organisational and time management skills.
• Excellent written and verbal communication skills, with the ability to build lasting customer relationships.

Responsibilities

• Handle incoming customer enquiries by phone and email, providing a high standard of service at all times.
• Process quotations, sales orders, purchase orders, confirmations and collections accurately and efficiently.
• Manage around 15-20 orders per day across parts and complete systems, ensuring prompt turnaround.
• Support the external sales team with customer, product and project-related enquiries.
• Maintain accurate CRM records, including customer details, project updates and won or lost opportunities.
• Provide technical product information and guidance, relaying advice clearly and accurately to customers.
• Liaise with warehouse, logistics and internal departments to ensure orders are processed smoothly.
• Monitor shared inboxes and ensure all queries and documentation are handled in a timely manner.
• Assist with smaller customer projects and general sales administration as required.
• In the first six months, help improve CRM processes, build product knowledge and become a key contact for order processing and enquiries.

Skills

Internal sales

Customer service

Quotations processing

Sales coordination

CRM software

Administrative skills

Communication

Tools

Sage 200

CAD exposure

Job description

Internal Sales Co-ordinator

• Job Type: Full-time, permanent
• Location: Office-based, 5 days per week
• Salary: 28,000 - 30,000 plus annual company bonus

A growing international manufacturer within the building services sector is looking to appoint Internal Sales Co-ordinators to join its internal sales team. These Internal Sales Co-ordinator opportunities are ideal for someone with strong customer service, order processing and administrative experience who enjoy working in a busy technical environment. The role focuses on managing enquiries, quotations and orders, while building long-term customer relationships and supporting a smooth journey from enquiry to completion.

Day-to-day of the role

• Handle incoming customer enquiries by phone and email, providing a high standard of service at all times.
• Process quotations, sales orders, purchase orders, confirmations and collections accurately and efficiently.
• Manage around 15-20 orders per day across parts and complete systems, ensuring prompt turnaround.
• Support the external sales team with customer, product and project-related enquiries.
• Maintain accurate CRM records, including customer details, project updates and won or lost opportunities.
• Provide technical product information and guidance, relaying advice clearly and accurately to customers.
• Liaise with warehouse, logistics and internal departments to ensure orders are processed smoothly.
• Monitor shared inboxes and ensure all queries and documentation are handled in a timely manner.
• Assist with smaller customer projects and general sales administration as required.
• In the first six months, help improve CRM processes, build product knowledge and become a key contact for order processing and enquiries.

Required skills & qualifications

• At least 2 years' experience in internal sales, sales support, customer service or sales coordination.
• Proven experience processing customer quotations and sales orders accurately.
• Strong administration, organisational and time management skills.
• Excellent written and verbal communication skills, with the ability to build lasting customer relationships.
• Confident working independently, taking ownership of tasks and managing a varied workload.
• Good IT skills, including Microsoft Office; CRM system experience would be advantageous.
• Experience in building services, plumbing, drainage, electrical or another technical product environment would be beneficial.
• Sage 200 experience, exposure to CAD, or the ability to read technical plans and drawings would be an advantage.
• A proactive, resourceful and detail-focused approach, with a strong team ethic and can-do attitude.

Benefits

• Annual company performance bonus
• Healthcare scheme
• Company pension
• 24 days annual leave plus bank holidays
• Free onsite parking
• Company-provided uniform
• Ongoing training, mentoring and genuine career development opportunities