Internal Sales Executive

Confidential; Coventry; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual company performance bonus

Healthcare scheme

Company pension

24 days annual leave plus bank holydas

Free onsite parking

Company-provided uniform

Ongoing training, mentoring and career

Job summary

Confidential is seeking an Internal Sales Co-ordinator to join its busy sales team. Office-based, full-time, 28,000–30,000 with an annual bonus.

You will manage enquiries, quotations and orders, support the external sales team, and maintain CRM records while liaising with warehouse and logistics to ensure smooth order processing. The role suits someone with 2+ years in sales support, strong admin and CRM experience, and a proactive, team-focused approach.

Qualifications

• 2+ years in internal sales, sales support, or customer service.
• Proven experience processing quotations and sales orders accurately.
• Strong administration and organizational skills.
• Excellent written and verbal communication; build lasting relationships.
• Independent worker with ability to manage a varied workload.

Responsibilities

• Handle incoming customer enquiries by phone and email, providing high-standard service.
• Process quotations, sales orders, purchase orders, confirmations and collections accurately.
• Manage around 15-20 orders per day across parts and complete systems.
• Support the external sales team with customer, product and project enquiries.
• Maintain accurate CRM records and update project statuses.
• Provide technical product information and guidance to customers.
• Liaise with warehouse, logistics and internal departments to ensure smooth orders.
• Monitor shared inboxes and handle queries and documentation promptly.
• Assist with smaller customer projects and general sales administration.
• In six months, help improve CRM processes and build product knowledge.

Skills

Internal sales experience

Quotations & orders processing

CRM systems

Customer service

Organization & time management

Tools

Sage 200

CAD exposure

CRM software

MS Office

Job description

Internal Sales Co-ordinator
- Job Type: Full-time, permanent
- Location: Office-based, 5 days per week
- Salary: 28,000 - 30,000 plus annual company bonus

A growing international manufacturer within the building services sector is looking to appoint Internal Sales Co-ordinators to join its internal sales team. These Internal Sales Co-ordinator opportunities are ideal for someone with strong customer service, order processing and administrative experience who enjoy working in a busy technical environment. The role focuses on managing enquiries, quotations and orders, while building long-term customer relationships and supporting a smooth journey from enquiry to completion.

Day-to-day of the role

• Handle incoming customer enquiries by phone and email, providing a high standard of service at all times.
• Process quotations, sales orders, purchase orders, confirmations and collections accurately and efficiently.
• Manage around 15-20 orders per day across parts and complete systems, ensuring prompt turnaround.
• Support the external sales team with customer, product and project-related enquiries.
• Maintain accurate CRM records, including customer details, project updates and won or lost opportunities.
• Provide technical product information and guidance, relaying advice clearly and accurately to customers.
• Liaise with warehouse, logistics and internal departments to ensure orders are processed smoothly.
• Monitor shared inboxes and ensure all queries and documentation are handled in a timely manner.
• Assist with smaller customer projects and general sales administration as required.
• In the first six months, help improve CRM processes, build product knowledge and become a key contact for order processing and enquiries.

Required skills & qualifications

• At least 2 years' experience in internal sales, sales support, customer service or sales coordination.
• Proven experience processing customer quotations and sales orders accurately.
• Strong administration, organisational and time management skills.
• Excellent written and verbal communication skills, with the ability to build lasting customer relationships.
• Confident working independently, taking ownership of tasks and managing a varied workload.
• Good IT skills, including Microsoft Office; CRM system experience would be advantageous.
• Experience in building services, plumbing, drainage, electrical or another technical product environment would be beneficial.
• Sage 200 experience, exposure to CAD, or the ability to read technical plans and drawings would be an advantage.
• A proactive, resourceful and detail-focused approach, with a strong team ethic and can-do attitude.

Benefits

• Annual company performance bonus
• Healthcare scheme
• Company pension
• 24 days annual leave plus bank holidays
• Free onsite parking
• Company-provided uniform
• Ongoing training, mentoring and genuine career development opportunities