Internal Sales Engineer

AVK UK Ltd; Kilmarnock; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday

Life Assurance (x3)

Company pension

Employee discounts

Training and career development

Job summary

AVK UK Ltd is seeking an Internal Sales Engineer – Projects to support the sales of fabricated water fittings. You will provide technical advice, prepare quotes and drive conversions while coordinating with manufacturing, supply chain and service teams.

The role focuses on building customer relationships, managing quotations and reporting, with a collaborative approach across multiple departments in a dynamic environment at our Kilmarnock site.

Qualifications

• Experience in internal/technical sales or sales support.
• Strong communication and relationship-building abilities.
• Ability to understand technical products and specifications.
• Commercially aware with negotiation capability.
• Highly organised with attention to detail.
• Proficient in MS Office and CRM systems.

Responsibilities

• Prepare and manage customer quotations per procedures.
• Provide technical advice and product selection support.
• Follow up quotations to maximise conversions.
• Communicate pricing, lead times and delivery info.
• Build strong relationships with customers.
• Negotiate pricing within authority levels while maintaining profitability.
• Collaborate with external sales to develop opportunities.
• Liaise with manufacturing, supply chain and customer service
• Maintain CRM records and generate reports.
• Produce sales and quotation conversion reports.
• Ensure processes comply with standards.

Skills

Internal sales experience

Relationship-building

Technical product understanding

Commercial awareness

Organisational skills

Cross-department collaboration

CRM proficiency

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

VACANCY: Internal Sales Engineer - Projects

LOCATION: Kilmarnock, Glenfield Invicta site

ABOUT US:

AVK UK is a leading manufacturer and supplier of valves, hydrants and fittings for the water, wastewater, gas and fire protection industries. We are currently seeking a motivated and customer-focused Internal Sales Engineer to join our growing team in Kilmarnock.

This is an exciting opportunity for someone with a technical sales background who enjoys building customer relationships, providing solutions and supporting business growth within a dynamic commercial environment.

We have a vacancy for an Internal Sales Engineer – Projects to promote and sell our range of fabricated water fitting products, providing customers with technical advice, quotations and product recommendations. Working closely with customers and internal teams, you will play a key role in converting enquiries into orders and supporting the wider sales strategy.

ABOUT THE ROLE:

Key responsibilities include, but are not limited to:

• Prepare and manage customer quotations in line with company procedures.
• Provide technical advice and product selection support to customers.
• Follow up quotations to maximise conversion opportunities.
• Communicate pricing, lead times and delivery information accurately.
• Build strong relationships with new and existing customers.
• Negotiate pricing within agreed authority levels while maintaining profitability.
• Work collaboratively with external sales colleagues to identify and develop sales opportunities.
• Liaise with manufacturing, supply chain and customer service teams to ensure orders progress smoothly.
• Maintain accurate records within CRM systems.
• Produce sales and quotation conversion reports.
• Ensure all processes comply with company and quality standards.

ABOUT YOU:

We are looking for someone who combines strong commercial awareness with excellent customer service skills and a proactive approach to sales.

Essential Skills & Experience

• Experience in an internal sales, technical sales or sales support role.
• Strong communication and relationship-building skills.
• Ability to understand technical products and specifications.
• Commercially aware with the confidence to negotiate and influence.
• Highly organised with excellent attention to detail.
• Proficient in Microsoft Office and CRM systems.
• Ability to work effectively with colleagues across multiple departments.

Desirable

• Experience within the water industry, utilities, manufacturing, engineering or construction sectors.
• Knowledge of mechanical fittings, valves, pipework or related products.

WHAT WE OFFER:

• A culture of shared values, goals, attitudes, and business growth
• Employee Assistance Programme (Welfare and Wellbeing)
• Competitive salary
• 33 days holiday (including statutory Public Holidays)
• Life Assurance plan (x3)
• Company pension plan
• Discounts and cashback across many high-street and online retailers (Supermarkets, Entertainment, Fashion, Days Out, Technology, Home, and Travel)
• A blend of training to help your career development.

STRONGER TOGETHER

Each of our companies has developed significant expertise and capability in its own right, the greatest opportunity lies in how we bring these strengths together.

Stronger Together represents a shared direction for the future. By aligning our expertise, connecting our capabilities and working more closely across the group, we strengthen our ability to deliver value to customers, compete effectively in the market and create new opportunities for growth.

We know that our people make the difference in the AVK Group, and we are looking for skilled, passionate, and driven professionals to work with our inspirational leaders; to promote our culture, enable change and champion a lean environment