Internal Sales & Customer Service Advisor (2 Vacancies)

Summit Systems Ltd; Tamworth; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company Pension

25 days holiday

Smart Health AVIVA

Bereavement support

Death in service

Job summary

Summit Systems Ltd is seeking a proactive salesperson to join The Pulse Team in Tamworth. You will develop allocated accounts, follow up leads and quotations, and secure PMV renewals with uncapped commission in addition to a £27,000 base salary.

You will own a sales pipeline, make regular outbound calls, and ensure accurate administration and order processing to deliver dependable service. The role offers a clear career path, a pension contribution, and extensive employee benefits including

Qualifications

• Evidence of achieving sales or renewal targets.
• Experience in internal sales, telesales, retention or renewals.
• Good attention to detail and confidence using customer systems.
• Experience with business customers or maintenance agreements would help.
• Willingness to learn about products and services.

Responsibilities

• Proactively call allocated customers and leads to generate orders.
• Follow up quotations and secure orders.
• Secure PMV renewals and reactivate dormant accounts.
• Coordinate procurement and technical input for quotations.
• Handle enquiries and complaints professionally and maintain records.
• Support order processing and shared inboxes.

Skills

Sales targets

Outbound calls

Account development

Renewals

Customer service

Tools

CRM software

Job description

Summit Systems are award-winning market leaders in providing customer focussed solutions, whether it is in material handling, industrial temperature control or recycling. For over 35 years we have established ourselves firmly within the plastics automation, process cooling and temperature control and the plastic recycling industries, supplying and supporting premium machinery from our renowned global suppliers.

This role will be office based in Tamworth B77 5DY, and applicants must be able to commute to the Tamworth office.

Salary, £27,000 basic salary per annum plus uncapped commission, plus benefits.

Join The Pulse Team

We are looking for a proactive salesperson to join The Pulse and turn customer conversations into sales. You will develop allocated accounts, follow up leads and quotations, and secure planned maintenance visit (PMV) agreement renewals.

You will own a sales pipeline and work towards agreed targets, using regular outbound calls to understand customer needs, identify opportunities and win orders. Your uncapped commission will be calculated as an agreed percentage of qualifying sales above an agreed target.

Customer service and accurate administration are essential parts of the job. You will also handle enquiries, support order processing and keep records up to date so customers receive a dependable service throughout.

What you will do

• Proactively call allocated customers and leads to generate orders and grow account sales.
• Follow up quotations, overcome objections and ask for the order.
• Secure PMV renewals, identify additional cover and reactivate dormant accounts.
• Coordinate Procurement and technical input for quotations, keeping customers and field sales colleagues informed.
• Handle enquiries and complaints professionally, tracking outstanding actions through to an outcome.
• Maintain accurate records, process orders and contribute to shared inboxes and general team administration.

What you will bring

• You will bring evidence of achieving sales or renewal targets, confidence making outbound calls and the drive to follow opportunities through to a sale.
• Experience may come from internal sales, telesales, retention, renewals or a customer service role with clear sales responsibilities.
• You will need good attention to detail and confidence using customer systems.
• Experience with business customers, maintenance agreements or industrial products would be helpful.
• You do not need to be an engineer, but you should be willing to learn about our products and services.

• Monday to Thursday 08:30–17:00 and Friday 08:30–14:30
• The opportunity to carve out a long term, advanced career path
• Company Pension contribution of 5%
• 25 days Holidays + bank holidays, with an additional day holiday for each 2 years of completed service, up to a maximum of 5 additional days
• Access to Smart Health app from AVIVA, with 24/7 online GPs, mental health support and wellbeing services
• Free eye test every 2 years
• Access to a free and confidential independent financial adviser
• Winston’s Wish bereavement support for families and children
• Enhanced Maternity & Paternity Pay
• Will Writing Benefit
• 40% discount with YorkTest offering various health tests.
• Bereavement Counselling : Access to 24/7 bereavement helpline & face to face counselling.
• Income protection cover after 1 year service
• Death in service cover : 2 x salary from day 1 of joining rising to 4 x salary after 5 years’ service