Internal Sales Coordinator

Dovetail Recruitment Ltd; New Milton; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Onsite parking

25 days holiday + Bank Holidays

Pension contribution

Job summary

Dovetail Recruitment Ltd in New Milton is seeking an organized Internal Sales Coordinator to join a well-established, family-owned manufacturing business. You will handle inbound enquiries, build customer relationships, and proactively identify sales opportunities.

The role is based on-site, Monday to Friday, 36 hours per week, with onsite parking, 25 days holiday plus Bank Holidays and a pension scheme. A strong focus on communication, accuracy, and CRM/system use is essential.

Qualifications

• Excellent communication skills
• Attention to detail
• Strong organisational skills
• A proactive approach
• Good written skills
• Customer-focused attitude

Responsibilities

• Managing incoming sales enquiries via telephone, email and other channels
• Responding to customer enquiries promptly and professionally
• Understanding customer requirements and providing information to progress sales
• Building and maintaining relationships with prospective and existing customers
• Ensuring enquiries are recorded accurately and followed through to next stage
• Revisiting previous enquiries to identify missed opportunities
• Maintaining regular communication with potential customers via phone and emails
• Preparing follow-up emails to generate interest
• Assisting with marketing campaigns to generate new enquiries and sales opportunities
• Providing feedback to marketing on customer responses and campaign performance
• Supporting email marketing and customer communication initiatives
• Maintaining accurate customer information, enquiry records, and sales data

Skills

Excellent communication skills

Attention to detail

Strong organisational skills

A proactive approach

Good written skills

Customer-focused attitude

Tools

Microsoft Office

CRM

Email systems

Job description

Internal Sales Coordinator Job in New Milton

Our client is a well-established, family owned, and successful manufacturer based in New Milton. They specialise in product design and tooling, providing a complete end-to-end manufacturing service. They are looking for a motivated, enthusiastic, and highly organised Internal Sales Coordinator to join their team. This is an exciting and varied role for someone who enjoys communicating with customers, building relationships, and taking a proactive approach to developing sales opportunities.

Salary and Benefits:

• A salary of £28,000 - £31,000 per annum


• Working Monday to Friday 36 hours per week


• Onsite parking


• 25 days holiday plus Bank Holidays


• Pension contribution

Duties and Responsibilities:

• Managing incoming sales enquiries received via telephone, email and other communication channels


• Responding to customer enquiries promptly, professionally and efficiently


• Understanding customer requirements and providing relevant information to help progress potential sales


• Building and maintaining positive relationships with prospective and existing customers


• Ensuring all enquiries are recorded accurately and followed through to the appropriate next stage


• Revisiting previous enquiries and correspondence to identify opportunities that may not have progressed initially


• Maintaining regular communication with potential customers through telephone calls and professionally written emails


• Preparing engaging follow-up emails to encourage further discussion and generate interest


• Assisting with the preparation and delivery of marketing campaigns to generate new enquiries and sales opportunities


• Providing feedback to the marketing team on customer responses, enquiries and campaign performance


• Supporting email marketing and customer communication initiatives


• Maintaining accurate customer information, enquiry records, and sales data

Minimum Skills and Experience Required

• Excellent communication skills


• Attention to detail


• Strong organisational skills


• A proactive approach


• Good written skills


• Customer-focused attitude


• IT proficiency and comfortable using Microsoft Office, email systems, spreadsheets, and CRM


• The ability to work effectively with colleagues, particularly within the sales and marketing functions

This Internal Sales Coordinator job in New Milton would suit candidates from a commercial internal sales, sales administration, and customer service background