Internal Sales Coordinator

Lawrence Dean Recruitment Ltd; Hitchin; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Good benefits

20 days holiday plus bank holidays

Office-based role in Hitchin

Development opportunities

Job summary

Lawrence Dean Recruitment Ltd in Hitchin is seeking an Internal Sales Coordinator to support account managers and international distributors. You will handle customer enquiries, prepare quotations, process orders and provide after-sales support with a focus on accuracy and professional service.

The role requires excellent communication, strong administration skills and experience with Salesforce or similar CRMs, in a busy office environment.

Qualifications

• Previous customer service or sales administration is essential.
• Excellent telephone manner and strong written/verbal communication skills.
• Professional, friendly and enthusiastic approach to customer service.
• Strong administration and organisational skills.
• Attention to detail with accurate order processing.
• Proficiency with Microsoft Office and comfort learning new systems.
• Salesforce or CRM experience would be advantageous.
• Calm and professional in a busy environment.

Responsibilities

• Provide excellent customer service via telephone, email and meetings.
• Respond to customer enquiries professionally and efficiently.
• Prepare quotations and process customer orders accurately.
• Provide administrative support to UK Account Managers and international distributors.
• Manage after-sales enquiries including repairs, replacements and alterations.
• Maintain accurate customer information and communication records using Salesforce.
• Develop a strong understanding of products and services to confidently support customers.
• Liaise with customers, distributors and internal teams to resolve queries and identify solutions.
• Support the wider sales team with administration, projects and ad-hoc requirements.

Skills

Customer service

Sales administration

Phone etiquette

Organisational skills

CRM experience

Tools

Salesforce

Microsoft Office

Job description

An exciting opportunity has arisen for an experienced Internal Sales Coordinator to join a successful manufacturing business based in Hitchin. As Internal Sales Coordinator you'll work closely with Account Managers and international distributors, handling customer enquiries, preparing quotations, processing orders and providing after-sales support. This would suit someone who enjoys building customer relationships, is highly organised and takes pride in providing a professional and responsive service.

Internal Sales Coordinator – Job Overview

• Provide excellent customer service via telephone, email and meetings
• Respond to customer enquiries professionally and efficiently
• Prepare quotations and process customer orders accurately
• Provide administrative support to UK Account Managers and international distributors
• Manage after-sales enquiries including repairs, replacements and alterations
• Maintain accurate customer information and communication records using Salesforce
• Develop a strong understanding of products and services to confidently support customers
• Liaise with customers, distributors and internal teams to resolve queries and identify solutions
• Support the wider sales team with administration, projects and ad-hoc requirements

Internal Sales Coordinator – Skills & Experience Required

• Previous customer service or sales administration is essential
• Excellent telephone manner with strong written and verbal communication skills
• Professional, friendly and enthusiastic approach to customer service
• Strong administration and organisational skills
• Excellent attention to detail with the ability to process orders and information accurately
• Confident using Microsoft Office and comfortable learning new systems
• Salesforce or CRM experience would be advantageous
• Ability to remain calm and professional within a busy environment
• Proactive team player with a strong work ethic and flexible approach

Internal Sales Coordinator – Benefits Offered

• £26,000 - £27,000 depending on experience
• Working hours: Monday – Thursday: 9am – 4.45pm (lunch - 45 minutes) Friday: 8.30am – 4pm (Lunch – 30 minutes)
• 20 days holiday plus bank holiday (including 3 days reserved for Christmas)
• Good benefits
• Opportunity to develop your customer service and sales administration experience
• Full-time, office-based position in Hitchin