Internal Sales Coordinator

Macfarlane Packaging; Fareham; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Enhanced pension

Life assurance

Wellbeing program

Employee discounts

Job summary

Macfarlane Packaging in Fareham is seeking an Internal Sales Coordinator to back our sales team with order progression and customer service excellence.

You will be the first contact for customer accounts, manage enquiries, process orders, and revive lapsed accounts in collaboration with Sales Executives.

The role demands 12 months of sales coordination experience, strong communication, and proficiency with Microsoft Office and MS Dynamics.

Qualifications

• 12 months minimum experience in a sales coordination, administration, or support role.
• Proven ability to handle customer enquiries and outbound calls in a phone-based environment.
• Strong communication and relationship-building skills with a professional manner.

Responsibilities

• Support sales growth by managing and streamlining order progression and customer communications.
• Use CRM to track leads, update records, and monitor sales activity.
• Proactively contact lapsed or underutilised accounts to unlock up-selling and cross-selling opportunities.
• Collaborate with Sales Executives, purchasing, and logistics to ensure timely order fulfilment.
• Handle customer enquiries and process orders with precision to maintain service excellence.

Skills

Sales coordination

Customer enquiries

CRM (MS Dynamics)

Microsoft Office

Communication skills

Organisational ability

Tools

MS Dynamics

Job description

At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers, and the planet. We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. If you're eager to support a top-performing team and develop your skills in sales administration, read on

Your Role: Internal Sales Coordinator

As our Sales Coordinator, you'll play a pivotal role in underpinning our sales success. You'll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you'll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.

What You'll Be Doing

• Supporting sales growth by managing and streamlining order progression and customer communications.
• Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
• Proactively contacting lapsed or underutilised accounts to unlock opportunities for up-selling and cross-selling.
• Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
• Handling customer enquiries and processing orders with precision to maintain service excellence.

You’ll be an organized and proactive professional with a knack for sales support. We’re looking for someone who can keep the wheels turning and add value to our team by ensuring every customer interaction is top-notch. Specifically, we’d love to see:

• Minimum of 12 months' experience in a sales coordination, administration, or support role.
• Proven track record in handling customer enquiries and outbound calls in a phone-based environment.
• Excellent communication and relationship-building skills with a friendly, professional manner.
• Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast-paced setting.
• Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
• Familiarity with the packaging or distribution sector is a plus.

Join a market leader and support our dynamic sales team Salary: Up to £30,000 basic (depending on experience) + bonuses/OTE

Flexible benefits, up to 27 days holiday+ bank holidays & additional leave purchase scheme

Hours: 37.5 per week, Monday-Friday

Sector: Packaging Distribution, We reward your contribution with a competitive salary and a benefits package designed to enhance your work-life balance, including:

• 25 days holiday (rising to 27 with service) + bank holidays
• Flexible benefits, including enhanced pension and life assurance
• Wellbeing and employee assistance programs
• Extensive training and career development opportunities
• Employee discounts, volunteering days, and more!

Shape Your Future with Us

At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you're expanding your skills in sales support or aspiring to new challenges, your future is bright with us.

Ready to Take Your Sales Career to the Next Level