Internal Sales Assistant - Civils

Independent Builders Merchant Group; Ringmer; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Paid holiday entitlement

Staff discount on building materials

Training and development opportunities

Employee Assistance Programme

Friendly and supportive team环境

Job summary

Chandlers Building Supplies (Part of IBMG) in Ringmer is seeking an enthusiastic Internal Sales Assistant - Civils to join our civils team. You will handle customer enquiries, prepare quotations, and support orders while growing product knowledge in civils, drainage and groundworks.

This role offers a friendly, hands-on environment with training and career progression within IBMG, a leading builders' merchant group.

Qualifications

• Builders' merchant, civils, drainage and groundworks experience preferred.
• Strong customer service and sales skills.
• Excellent communication and relationship-building abilities.
• Experience handling quotations and customer enquiries.
• Good organisational skills and attention to detail.
• Positive and proactive team player.
• Basic IT skills.

Responsibilities

• Serve customers face-to-face, over the phone and by email.
• Support customers with civils, drainage and groundworks product enquiries.
• Prepare and follow up quotations.
• Process orders accurately and efficiently.
• Build strong relationships with contractors and trade customers.
• Work closely with suppliers to source products.
• Maximise sales opportunities through upselling and linked selling.
• Maintain product knowledge across civils and drainage products.
• Support stock control and branch operations.
• Help achieve branch sales and service targets.

Job description

Ringmer Chandlers Building Supplies (Part of IBMG) Full-Time | Permanent

About Us

Chandlers Building Supplies has been serving customers since 1993 and is part of the Independent Builders Merchants Group (IBMG), one of the UK's leading builders' merchant groups.

We're looking for an enthusiastic Internal Sales Assistant - Civils to join our Ringmer branch and help drive sales within our established and growing Civils department.

The Role

You'll be responsible for supporting customers, preparing quotations, processing orders, and providing expert advice on civils, drainage and groundworks products.

This is an excellent opportunity for someone with builders' merchant, civils, drainage, groundworks, construction supplies or merchanting experience looking to develop their career.

Key Responsibilities

• Serve customers face-to-face, over the phone and by email
• Support customers with civils, drainage and groundworks product enquiries
• Prepare and follow up quotations
• Process orders accurately and efficiently
• Build strong relationships with contractors and trade customers
• Work closely with suppliers to source products
• Maximise sales opportunities through upselling and linked selling
• Maintain product knowledge across civils and drainage products
• Support stock control and branch operations
• Help achieve branch sales and service targets

What We're Looking For

• Builders' merchant, civils, drainage, groundworks or construction supplies experience preferred
• Strong customer service and sales skills
• Excellent communication and relationship-building abilitiesi>
• Experience handling quotations and customer enquiries
• Good organisational skills and attention to detail
• Positive and proactive team player
• Basic IT skills

Working Hours

Monday to Friday: 7:30am - 5:00pm

1 in 4 Saturdays: 8:00am - 12:00pm

What We Offer

• Paid holiday entitlement
• Staff discount on building materials
• Training and development opportunities
• Employee Assistance Programme
• Friendly and supportive team environment
• Opportunities for career progression within IBMG

all aspects of internal sales including trade counter