Internal Sales Assistant

HAYLEY DEXIS; Hereford; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Annual leave 23 days

Life assurance 2x salary

Healthcare schemes

Company pension

Wellness programmes

Uniform & PPE

Training & development through Hayley

Job summary

Hayley Dexis is seeking an Internal Sales Assistant to join our Hereford branch. You’ll handle incoming enquiries, respond to customer queries, and process orders, using the full suite of Microsoft Office applications daily.

You’ll proactively follow up on outstanding enquiries, prepare accurate quotations, and look for opportunities to upsell and add value, working in a small, busy team. This permanent, full-time role is 40 hours per week, Monday to Friday, with a competitive salary and

Qualifications

• Prior internal sales experience or experience within a customer service / administrative environment.
• Knowledge of MRO/Engineering products is desirable, however full training will be provided
• Excellent negotiation and communication skills
• Self-motivated, with strong organisational and time-management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast-paced environment
• Strong interest in learning our product range / engineering

Responsibilities

• Respond to incoming enquiries and customer queries.
• Process orders and prepare accurate quotations.
• Proactively follow up on outstanding inquiries and look for upsell opportunities.
• Use the full Microsoft Office suite (Excel, Word, Outlook, Teams).
• Collaborate with the team to deliver excellent customer service.

Skills

Internal sales experience

Customer service

Administrative environment

Negotiation skills

Communication skills

Self-motivation

Time management

Teamwork

Work under pressure

Product range interest

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

• Job Type: Permanent
• Location: Hereford
• Hours: 40 hours per week, Monday to Friday
• Competitive Salary & Benefits

About the Internal Sales Assistant role:

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. As we enter an exciting period of growth our 1,400 people doing things the “Hayley Way” play a vital role in our ongoing success.

We’re proud to be an equal opportunities employer, our people truly make the difference bringing energy, expertise, and passion that help us deliver outstanding service to our customers every single day.

We’re excited to offer a brilliant opportunity for an Internal Sales Assistant to join our well-established and experienced team based at our branch in Hereford.

You’ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone and using the full suite of Microsoft office applications such as Excel, Word and Outlook and Teams. You’ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.

We’re looking for someone confident and proactive and who isn’t afraid to get stuck into a range of tasks. You’ll be highly customer service driven and come from an office / administrative or prior internal sales position. Our preference is for someone from a similar sector however are open to candidates from a wide range of backgrounds also.

What we’re looking for in our Internal Sales Assistant:

• Prior internal sales experience or experience within a customer service / administrative environment.
• Knowledge of MRO/Engineering products is desirable, however full training will be provided
• Excellent negotiation and communication skills
• Self-motivated, with strong organisational and time-management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast-paced environment
• Strong interest in learning our product range / engineering

What you’ll get in return:

• From 23 days annual leave (plus public/bank holidays)
• Life assurance cover (x2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

• Initial screening
• Microsoft Teams interview with our Talent Acquisition Advisor
• Face to face interview either in-person or Microsoft Teams
• Decision outcome

A final note...

We’ll close this role on 18th October, but may do so earlier if we receive strong interest so don’t miss out.

Any questions on your mind? Please reach out to us at [e-mail]