Internal Sales Advisor

Banner Plant Limited; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Pension AVIVA

Cycle to Work

Digital GP app

Annual leave 24 days

Job summary

Banner Plant Limited, part of Henry Boot, is seeking an energetic internal sales specialist to drive opportunities via inbound and outbound calls while ensuring customer satisfaction. You will build strong relationships, guide customers on our products and services, and report activity in the CRM system.

You should have a proven track record in internal sales and be adept at managing multiple priorities in a fast-paced construction supply chain.

Qualifications

• Experience in internal sales, preferably in Hire/Construction industry.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong communication, negotiation and relationship-building skills.
• Comfort working with CRM systems and customers across multiple channels.

Responsibilities

• Build, foster and maintain customer relationships via inbound and outbound calls.
• Provide guidance and support to customers on products and services.
• Report activity on the CRM system.
• Follow up on leads and target projects.

Skills

Internal sales

Stakeholder relationships

Negotiation skills

Communication skills

Organisational skills

Pressure handling

Problem solving

Team collaboration

Tools

CRM system

Job description

Banner Plant is part of Henry Boot, one of the UK’s leading land, property development and home building businesses. Together, we are where great places start.
Banner Plant is one of the leading plant hire specialists for construction, infrastructure and industry. We offer a wide range of products and services for sale and hire, and continually refresh our hire fleet, transport and service facilities.

Operating from seven regional depots in the north of England, we have supplied the most modern, technically acceptable and competitive construction products and services for over 65 years.

The Role

In this role, you will be responsible for identifying and optimising business opportunities through both inbound and outbound customer calls, whilst ensuring customer satisfaction is continuously improved and relationships are fostered.

Key Responsibilities:

• Build, foster, and maintain potential and existing customer relationships through inbound and outbound calls;
• Provide guidance, advice and support to customers in relation to our products and services;
• Reporting activity on the CRM system;
• Following up on leads and targeting projects;
• Support in hire desk duties in absence of the Hire Desk Manager.

About You

The successful candidate will be at ease with building strong stakeholder relationships within a fast-paced environment. Ideally, you will have experience of working within the supply chain of products and services to the construction industry; however, this is not an essential requirement.

• A proven track record in internal sales, preferably with experience in the Hire/Construction industry;
• Excellent organisational skills and attention to detail;
• Ability to build great working relationships both internally and externally;
• Ability to work under pressure, prioritise and solve problems;
• Negotiation skills;
• Excellent communication skills, both verbal and written.

Our offer:

We are passionate about our people, and we are committed to your career development with us. You will have full access to our People Development team, and we encourage you to consider your personal development desires. We pride ourselves on fully supporting you in undertaking development and education to achieve your goals and objectives.

We have a competitive and progressive benefits package to help shape and support you inside and outside of work.

• We pay you a competitive salary – we are committed to promoting equality and diversity and gender pay parity;
• We will provide you with access to electric and hybrid vehicle leasing through our salary sacrifice scheme;
• We share our financial success with our bonus scheme;
• We invest in your future with our pension plan provided by AVIVA;
• We protect your loved ones by giving a life assurance benefit based on multiples of salary;
• We support you when you might have health concerns for you or your family with our Digital GP app;
• We will help you manage the balance of work and home with agile working (where possible) and flexibility to ensure that you can be there for those important life events;
• We give you 24days of annual leave, with the ability to buy additional leave;
• We support a complete business closure between Christmas and New Year, which does not require you to use your annual leave entitlement;
• We give you enhanced pay if you take leave due to becoming a parent; however you become a parent;
• We support your career aspirations; we are committed to personal growth and internal talent development;
• We cover the cost of professional membership fees for recognised bodies such as CIPD, RICS, CIAT, and others, supporting your continued professional development.
• We offer you access to our Cycle to Work salary sacrifice scheme, which includes access to e-bikes;
• We support you when you need external support with our Employee Assistance Programme.

We put our people first. As a responsible and inclusive employer, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work.

We ensure our recruitment processes do not treat anyone less favourably, should you wish to discuss any adjustments please contact our people team ([e-mail])

We reserve the right to close this vacancy at any time in advance of the closing date.

We are unable to accept applications from agencies who have not been directly instructed to act on our behalf, this includes communications shared with hiring managers, for more information, see the recruitment agency disclaimer on our Careers home page.