Internal Sales Administrator / Coordinator

UBT; Royal Leamington Spa; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Profit share bonus scheme

20 days' annual leave plus bank hols

Workplace pension

Free on-site parking

Training (online and in-person)

Job summary

UBT, based in Leamington Spa, seeks an experienced Internal Sales Administrator/Coordinator to support field-based Key Account Managers and turn enquiries into profitable orders. This office-based, full-time role emphasizes fast-paced, customer-focused activities and requires strong product knowledge and proactive selling.

You will handle quotations, pricing, supplier information, and order coordination, while maintaining accurate CRM records and contributing to overall sales performance.

Qualifications

• Previous internal sales or sales support experience.
• Commercially minded with focus on profitability.
• Excellent organisation and attention to detail.
• Confident communication with customers and suppliers.
• Proactive with strong product learning.
• Ability to manage competing priorities and close opportunities.

Responsibilities

• Support Key Account Managers with enquiries, quotations and orders.
• Respond to inbound sales enquiries and recommend suitable products.
• Produce accurate quotations and protect profit margins.
• Obtain supplier costs, lead times and stock availability.
• Follow up quotations and build customer relationships.
• Maintain CRM records and sales reports (Pipedrive).
• Monitor main sales inbox and upload quotations to portals.
• Take outbound calls and telemarketing during quieter periods.

Job description

Internal Sales Administrator / Coordinator

Location: Leamington Spa

Working pattern: Full-time, five days per week, office-based

Reporting to: Key Account Manager and Director

Salary: £35,000-£40,000 + profit share bonus scheme

Be at the heart of a successful sales team!

We're working with a specialist SME in the hospitality sector, helping pubs, hotels, restaurants and leisure venues create outstanding spaces through outdoor commercial furniture.

They're looking for an experienced, commercially minded Internal Sales Administrator / Coordinator to join their team in Leamington Spa, supporting field-based Key Account Managers and helping turn customer enquiries into profitable orders.

This is a varied, fast-paced role where you'll be much more than an administrator. From advising customers on products and preparing quotations to managing pricing, following up opportunities and coordinating orders, you'll play a key part in delivering an excellent customer experience and supporting the wider sales team.

What you'll be doing

• Supporting Key Account Managers with customer enquiries, quotations and orders.
• Handling inbound sales enquiries, understanding customer needs and recommending suitable products.
• Producing prompt, accurate and commercially sound quotations while protecting profit margins.
• Obtaining supplier costs, delivery information, lead times and stock availability.
• Following up quotations, managing customer relationships and generating sales opportunities.
• Maintaining accurate CRM records, sales reports and customer information using Pipedrive.
• Monitoring the main sales inbox, uploading quotations to customer portals and providing cover when required.
• Undertaking outbound calls and telemarketing, particularly during quieter periods.

Requirements

• Previous experience in internal sales or sales support is essential.
• A commercially minded approach, balancing customer service, winning orders and profitability.
• Excellent organisation, attention to detail and the ability to work at pace.
• Confident, professional communication skills with customers, suppliers and colleagues.
• A proactive attitude, strong product-learning skills and the ability to take ownership.
• The ability to manage competing priorities while maintaining accurate records and following opportunities through to completion.
• The business has a distinctly seasonal trading pattern, with its busiest period running from February to September. You'll need to thrive in a fast-paced environment during peak season, with a greater focus on telemarketing and generating new opportunities during quieter months.

Benefits

• £35,000-£40,000 annual salary , depending on experience.
• Profit share bonus scheme , rewarding contribution to the business's success.
• 20 days' annual leave plus bank holidays, increasing by two additional days after two years' service.
• Workplace pension.
• Free on-site parking.
• Online and in-person training, depending on requirements.
• Occasional opportunities to visit customers face to face, subject to approval.
• A varied role within a specialist SME where your contribution directly supports sales performance and business growth.

IND25