Internal Fulfilment Lead - Training, Learning and Development

Blue Arrow; Belper CP; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension Scheme

Healthcare & Well-being

Flexible working

On-site parking

Generous holiday

Learning opportunities

Employee recognition

Job summary

Blue Arrow is recruiting an Internal Fulfilment Lead for Training, Learning and Development in Belper. The role is a full-time, permanent position focusing on shaping workforce capability, aligning learning with operations, and driving performance improvements.

You will partner with leaders to identify capability gaps, design end-to-end learning journeys, and monitor learning impact, contributing to onboarding, compliance, career progression, and continuous professional development within the

Qualifications

• Degree or equivalent qualification in Learning & Development, Business, HR, or a related discipline.
• Experience in Learning & Development, Training, Capability Development, or Learning Business Partner roles.
• Experience conducting training needs analysis and designing effective learning journeys.
• Strong stakeholder management and relationship-building skills.

Responsibilities

• Partner with business leaders to identify capability gaps and learning requirements.
• Conduct training needs analysis and translate business challenges into effective learning solutions.
• Design, implement, and continuously improve end-to-end learning journeys.
• Build strong relationships with stakeholders across operational and support functions.
• Monitor training effectiveness, capability metrics, and business performance indicators.
• Provide insights and recommendations to support continuous improvement.
• Support governance, compliance, quality standards, and risk management activities.
• Work collaboratively with the Head of Training and wider Training Leadership Team.
• Ensure learning solutions deliver measurable business impact and performance improvement.

Skills

Learning & Development

Training needs analysis

Stakeholder management

Data analysis

Communication

Project management

Education

Degree or equivalent in L&D/Business/HR

Job description

Internal Fulfilment Lead - Training, Learning and Development | Permanent Opportunity | Belper

Blue Arrow Derby is proud to be working in partnership with a leading organisation to recruit an Internal Fulfilment Lead on a full-time, permanent basis.

This is an exciting opportunity for an experienced Learning & Development professional to play a key role in shaping workforce capability, supporting operational performance, and driving organisational success through impactful learning solutions.

Working Hours

Monday to Thursday: 8:30am - 5:00pm

Friday: 8:30am - 3:30pm

About the Role

As an Internal Fulfilment Lead, you will act as the key link between the Training function and internal business areas, ensuring learning and capability initiatives align with operational priorities and business objectives.

Working closely with leaders and stakeholders across the organisation, you will identify capability gaps, analyse learning needs, and develop structured learning journeys that support onboarding, compliance, career progression, and ongoing professional development.

What Will You Be Doing?

• Partner with business leaders to identify capability gaps and learning requirements
• Conduct training needs analysis and translate business challenges into effective learning solutions
• Design, implement, and continuously improve end-to-end learning journeys
• Build strong relationships with stakeholders across operational and support functions
• Monitor training effectiveness, capability metrics, and business performance indicators
• Provide insights and recommendations to support continuous improvement
• Support governance, compliance, quality standards, and risk management activities
• Work collaboratively with the Head of Training and wider Training Leadership Team
• Ensure learning solutions deliver measurable business impact and performance improvement

What Are We Looking For?

We are looking for a passionate and proactive Learning & Development professional with experience partnering with operational teams and delivering business-focused capability solutions.

Essential Skills & Experience

• Degree or equivalent qualification in Learning & Development, Business, HR, or a related discipline
• Proven experience within Learning & Development, Training, Capability Development, or Learning Business Partner roles
• Experience conducting training needs analysis and designing effective learning journeys
• Strong stakeholder management and relationship-building skills
• Ability to analyse operational and performance data to inform learning decisions
• Excellent communication, facilitation, and influencing skills
• Strong project management and organisational capabilities

Desirable Experience

• Experience supporting operational, technical, service, contact centre, or field-based environments
• Knowledge of learning governance, compliance frameworks, and quality standards
• Experience leading learning-related change and transformation initiatives

Why Apply?

• Influence organisational capability and workforce development
• Partner with senior stakeholders across the business
• Drive meaningful change through learning and performance improvement
• Shape and enhance end-to-end learning journeys
• Work within a collaborative and supportive environment
• Develop your career within a growing organisation

Benefits

• Competitive Salary
• Pension Scheme
• Learning & Development Opportunities
• Healthcare & Well-being Support
• Generous Holiday Allowance
• On-Site Parking
• Flexible Working Opportunities
• Employee Recognition & Engagement Programmes

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people