Transformation Manager - Supply Chain, Procurement & Innovation (12 month FTC)

Costa Coffee; St Albans; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Annual bonus scheme

Smart pension with 10% match

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Costa perks portal link

Job summary

Costa Coffee is seeking a Transformation Manager to turn transformation priorities into delivery plans and measurable business outcomes. You will lead cross-functional programmes and coordinate people, processes, data and technology while managing dependencies, risks and governance.

In this role you will drive adoption, embed new capabilities and continuous improvement across the supply chain, procurement and innovation functions, collaborating in a matrix organisation and influencing without

Qualifications

• Proven experience leading complex, cross-functional transformation or change programmes.
• Strong programme management capability with governance, dependency management, risk & benefits tracking.
• Experience delivering change across processes, data, digital technology, ERP, planning or procurement.

Responsibilities

• Turning strategic priorities into clear, actionable plans that deliver measurable business outcomes.
• Leading complex transformation programmes across people, process, data and technology.
• Building alignment across teams, functions and partners to keep change moving forward.
• Managing risks, dependencies and governance to ensure successful delivery and adoption.
• Creating lasting impact by embedding new capabilities, ways of working and continuous improvement.

Skills

Transformation leadership

Programme management

Stakeholder influence

Change management

ERP systems

Tools

ERP systems

Job description

Transformation Manager – Supply Chain, Procurement & Innovation (12 month FTC)

• St Albans, England, UK
• Fixed Term Contract
• Global Functions - Procurement / Supply Chain

At Costa Coffee, we are what we craft.We’rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go –we’vegot you covered.

As Transformation Manager, you’ll turn Costa’s transformation priorities into clear, actionable delivery plans that achieve measurable business outcomes. You’ll lead complex, cross-functional programmes, coordinating people, processes, data and technology while managing dependencies, risks, governance and business readiness to ensure change is successfully delivered, adopted and its benefits realised.

Our teams make a difference. Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as aTransformation Manager,there’snever been a better time to join.

So, why Costa?

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progressionand integrity, with somepretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Andthat’snot all. Explore even more of ourperkshere: https://bit.ly/costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly supportdiversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Whatyou’lldo

Being a Transformation Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:

• Turning strategic priorities into clear, actionable plans that deliver measurable business outcomes.
• Leading complex transformation programmes across people, process, data and technology.
• Building alignment across teams, functions and partners to keep change moving forward.
• Managing risks, dependencies and governance to ensure successful delivery and adoption.
• Creating lasting impact by embedding new capabilities, ways of working and continuous improvement.

Who you are

It’syour unique ingredientswe’reinterested in:

• Proven experience leading complex, cross-functional transformation or change programmes from planning through to implementation and adoption.
• Strong programme management capability, including integrated planning, governance, dependency management, risk and benefits tracking.
• Confident working in a matrix organisation, influencing stakeholders and driving alignment without direct authority.
• Experience delivering change across business processes, data, digital technology, ERP, planning or procurement, ideally within a retail or FMCG environment.
• Commercially minded, with the ability to create clarity from ambiguity, constructively challenge and translate delivery into measurable business value.

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into anew home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Costa is a strong, beloved brand, and it’s easy to see how I can make a real difference. ”

Transformation Manager – Supply Chain, Procurement & Innovation (12 month FTC)

• St Albans, England, UK
• Fixed Term Contract
• Global Functions - Procurement / Supply Chain