Internal Communications Manager

AXA UK; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

AXA UK is seeking an Internal Communications Manager to shape and deliver compelling colleague communications across AXA UK&I. You’ll lead editorial planning, manage major campaigns and events, and align content with business priorities for maximum engagement.

Reporting to the Head of Content and Channels, you’ll coordinate teams and partners to keep delivery high‑quality and timely. You’ll also drive channel development, use insight to improve reach, and work across multiple audiences in a

Qualifications

• Strong Internal Communications experience in large organisations.
• Excellent editorial judgement guiding content and campaigns.
• Comfortable using AI and emerging tech to enhance content workflows.
• Solid understanding of digital channels and audience engagement.
• Excellent project management to handle multiple priorities.

Responsibilities

• Lead major internal communication campaigns, projects and events from brief to delivery and evaluation.
• Manage editorial plans aligning priorities across business units and teams.
• Turn priorities into integrated communication plans spanning content, channels, events and leadership comms.
• Lead channel development projects with technology teams to improve functionality and impact.
• Coordinate cross-audience delivery with stakeholders to ensure timely, high-quality outputs.
• Provide day-to-day direction to Content & Channel Specialists, ensuring quality and consistency.
• Use insight and performance data to continuously raise the bar for engagement.

Skills

Internal Communications experience

Editorial judgement

AI & emerging tech use

Digital channels

Project management

Creative problem solving

Stakeholder influencing

Data-driven insights

Job description

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.

Job Overview

We’re making some big changes to Internal Communications at AXA UK&I. We’re rethinking how we work, where we focus and the impact we can have. As an Internal Communications Manager, you’ll be at the heart of our new team helping to shape and deliver what colleagues see, hear and experience and finding bolder, more daring ways to bring our story to life. You’ll help shape our editorial plan and turn business priorities into compelling, joined-up communications, leading some of our biggest colleague campaigns, communication projects and events. Working closely with our Strategic Business Partners and other comms specialists within the team, you’ll help colleagues make sense of AXA’s ambitions by bringing together stories, content, and channels into a more coordinated and impactful colleague experience. You’ll also lead key channel development projects and continually look for ways to improve how we reach and engage colleagues. Reporting to the Head of Content and Channels, you’ll lead day-to-day delivery across a busy, fast-moving environment across multiple audiences, formats and stakeholders, keeping priorities clear, activity coordinated, and everything moving to a consistently high standard.

Key Responsibilities

• Lead some of our biggest internal communication campaigns, projects and colleague events, taking them from initial brief and creative thinking through to high-quality delivery and evaluation.


• Help shape and manage the AXA UK&I editorial plan, bringing together business unit and organisation-wise priorities to create a relevant, aligned and well-sequenced and timed flow of communications for colleagues.


• Turn priorities into compelling, integrated communication plans, bringing together content, channels, events and leadership communications to maximise reach, engagement and impact.


• Lead key channel development and enhancement project working with our technology teams and stakeholders to improve functionality, content impact and the overall colleague experience.


• Be the go-to coordination lead for high-profile communication activity, joining the dots across audiences, stakeholders, channels and our specialist resources to keep complex delivery moving.


• Work closely with Strategic Internal Communication Business Partners and other comms specialists turning strategic communication plans into creative, high-impact activity.


• Provide day-to-day direction to our Content and Channel Specialists and the Communication Assistants, managing workflow, priorities and resources while maintaining high standards of quality, brand and editorial consistency.


• Keep raising the bar for our communications, using insight, feedback and performance data to improve what we do and finding bolder, more effective ways to engage colleagues.

Work Arrangements

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending our London office, visiting clients or attending industry events. You’ll be comfortable with travel to other AXA offices.

Your Skills & Experience

• Strong Internal Communications experience, with a track record of delivering high-impact campaigns, projects, events and colleague engagement activity in a large organisation is essential.


• Great editorial judgement and a strong instinct for what makes compelling content that cuts through and engages different audiences.


• Confident using AI and emerging technology to create and enhance content, support creative design and streamline communication workflows.


• Good understanding of digital channels and how to continually improve the colleague experience across them.


• Excellent project management skills, with the ability to bring structure to a busy, fast-moving environment and keep multiple priorities moving at pace.


• Creative, curious and confident challenging the status quo, with the energy to try new approaches and continually raise the bar.


• Brilliant stakeholder and influencing skills, with the confidence to work across different teams and bring people together around a shared outcome.


• Comfortable using insight, feedback and data to understand what’s working and improve the impact of communications.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.