Internal Communications Manager

AXA UK; City Of London; Hybrid; GBP 60.000 - 90.000; Vollzeit

Zusammenfassung

AXA UK is seeking an experienced Internal Communications Manager to shape and deliver engaging, joined‑up communications across colleagues. You will lead major campaigns, collaborate with Strategic Internal Communication partners, and drive channel development to improve reach and impact.

You’ll report to the Head of Content and Channels, coordinating multiple audiences and events in a fast‑moving environment while maintaining high standards of quality, brand, and editorial consistency.

Qualifikationen

• Strong Internal Communications experience delivering high‑impact campaigns, projects, events and colleague engagement in a large organisation.
• Excellent editorial judgement and ability to craft content that engages diverse audiences.
• Confidence using AI and emerging tech to enhance content and streamline workflows.
• Solid understanding of digital channels and improving colleague experience across them.
• Excellent project management skills to structure a busy, fast‑moving environment.
• Creative, curious and willing to try new approaches while raising the bar.
• Brilliant stakeholder and influencing skills to align teams around a shared outcome.
• Ability to use insight, feedback and data to improve communications impact.

Aufgaben

• Lead some of our biggest internal communication campaigns, projects and colleague events from brief to delivery and evaluation.
• Shape and manage the AXA UK&I editorial plan, aligning priorities to create a coherent flow of communications.
• Turn priorities into integrated plans covering content, channels, events and leadership communications.
• Lead channel development projects with tech teams to improve functionality and content impact.
• Coordinate high‑profile activity across audiences and channels to keep delivery moving.
• Collaborate with Strategic Internal Communication Business Partners to turn plans into engaging activity.
• Provide day‑to‑day direction to Content and Channel Specialists and Assistants, managing priorities and resources.
• Use insight and data to raise the bar and engage colleagues more effectively.

Kenntnisse

Internal communications

Editorial judgement

AI & emerging tech

Digital channels

Project management

Creativity & curiosity

Stakeholder influencing

Data-driven improvement

Jobbeschreibung

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.

Job overview:

We’re making some big changes to Internal Communications at AXA UK&I. We’re rethinking how we work, where we focus and the impact we can have. As an Internal Communications Manager, you’ll be at the heart of our new team helping to shape and deliver what colleagues see, hear and experience and finding bolder, more daring ways to bring our story to life.

You’ll help shape our editorial plan and turn business priorities into compelling, joined-up communications, leading some of our biggest colleague campaigns, communication projects and events. Working closely with our Strategic Business Partners and other comms specialists within the team, you’ll help colleagues make sense of AXA’s ambitions by bringing together stories, content, and channels into a more coordinated and impactful colleague experience.

You’ll also lead key channel development projects and continually look for ways to improve how we reach and engage colleagues. Reporting to the Head of Content and Channels, you’ll lead day-to-day delivery across a busy, fast-moving environment across multiple audiences, formats and stakeholders, keeping priorities clear, activity coordinated, and everything moving to a consistently high standard.

Key responsibilities:

• Lead some of our biggest internal communication campaigns, projects and colleague events, taking them from initial brief and creative thinking through to high-quality delivery and evaluation.
• Help shape and manage the AXA UK&I editorial plan, bringing together business unit and organisation-wise priorities to create a relevant, aligned and well-sequenced and timed flow of communications for colleagues.
• Turn priorities into compelling, integrated communication plans, bringing together content, channels, events and leadership communications to maximise reach, engagement and impact.
• Lead key channel development and enhancement project working with our technology teams and stakeholders to improve functionality, content impact and the overall colleague experience.
• Be the go‑to coordination lead for high‑profile communication activity, joining the dots across audiences, stakeholders, channels and our specialist resources to keep complex delivery moving.
• Work closely with Strategic Internal Communication Business Partners and other comms specialists turning strategic communication plans into creative, high‑impact activity.
• Provide day‑to‑day direction to our Content and Channel Specialists and the Communication Assistants, managing workflow, priorities and resources while maintaining high standards of quality, brand and editorial consistency.
• Keep raising the bar for our communications, using insight, feedback and performance data to improve what we do and finding bolder, more effective ways to engage colleagues.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending our London office, visiting clients or attending industry events. You’ll be comfortable with travel to other AXA offices.

Your skills & experience:

• Strong Internal Communications experience, with a track record of delivering high-impact campaigns, projects, events and colleague engagement activity in a large organisation is essential.
• Great editorial judgement and a strong instinct for what makes compelling content that cuts through and engages different audiences.
• Confident using AI and emerging technology to create and enhance content, support creative design and streamline communication workflows.
• Good understanding of digital channels and how to continually improve the colleague experience across them.
• Excellent project management skills, with the ability to bring structure to a busy, fast‑moving environment and keep multiple priorities moving at pace.
• Creative, curious and confident challenging the status quo, with the energy to try new approaches and continually raise the bar.
• Brilliant stakeholder and influencing skills, with the confidence to work across different teams and bring people together around a shared outcome.
• Comfortable using insight, feedback and data to understand what’s working and improve the impact of communications.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.